Monique Carter
Milwaukee
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. I demonstrate trust and rapport with patients through excellent communication and interpersonal skills.
Certified Medical Assistant with background working in fast-paced healthcare environments. Demonstrated strengths include clinical procedures, patient education, and administrative tasks. Well-versed in medical terminology, electronic health records, and HIPAA regulations. Previous work has consistently resulted in improved patient care through effective communication and procedural efficiency.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Certified Medical Assistant
Tosa Health Clinic
Wauwatosa
06.2023 - 12.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments effectively.
- Collected and documented patient medical histories accurately.
- Maintained cleanliness and organization of examination rooms and equipment.
- Collaborated with team members to enhance patient care delivery methods.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Certified Medical Assistant
UW Health Clinic
Madison
12.2022 - 05.2023
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments effectively.
- Collected and documented patient medical histories accurately.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Medical Assistant Apprentice
UW Health University Hospital
Madison
04.2022 - 12.2022
- Assisted healthcare professionals with patient examinations and procedures.
- Scheduled and confirmed patient appointments to ensure efficient clinic operations.
- Maintained accurate patient records using electronic health record systems.
- Studied and graduated from the program with hands on work and also in clinic experience.
Environmental Services Housekeeper
UW Health University Hospital
Madison
08.2015 - 04.2022
- Maintained cleanliness in patient rooms and common areas daily.
- Disinfected surfaces using hospital-approved cleaning agents and procedures.
- Managed waste disposal according to environmental safety regulations.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Collaborated with nursing staff to ensure timely room turnover.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Education
NHA Certificate - Medical Assistant Training
UW Health Apprenticeship Program
04.2022 - 12.2022
HSED Diploma - High School Equivalency Diploma
Madison Area Technical College
Madison, WI 08.2021 - 12.2021
Learn At Work Certificate - Learn At Work Program
UW Health
07.2020 - 09.2020
Skills
- Patient scheduling
- Electronic health records
- Vital signs monitoring
- Medication administration
- Clinical procedures
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Patient education
- Multitasking and organization
- Injection administration
- Basic life support
- Vital sign monitoring
- Blood pressure measurement
- Wound care
- Patient documentation
Timeline
Certified Medical Assistant
Tosa Health Clinic
06.2023 - 12.2025
Certified Medical Assistant
UW Health Clinic
12.2022 - 05.2023
Medical Assistant Apprentice
UW Health University Hospital
04.2022 - 12.2022
NHA Certificate - Medical Assistant Training
UW Health Apprenticeship Program
04.2022 - 12.2022
HSED Diploma - High School Equivalency Diploma
Madison Area Technical College
08.2021 - 12.2021
Learn At Work Certificate - Learn At Work Program
UW Health
07.2020 - 09.2020
Environmental Services Housekeeper
UW Health University Hospital
08.2015 - 04.2022