MONIQUE CHAMPAGNE
Cape Coral
Summary
Dynamic professional with extensive experience at Amazon, specializing in order fulfillment and customer service. Proven ability to utilize point of sale systems effectively while enhancing operational efficiency. Consistently prioritizes tasks to ensure high levels of customer satisfaction and streamlined operations.
Overview
6
6
years of professional experience
Work History
Sales Associate
HomeGoods
10.2025 - Current
- Delivered high-quality customer service by efficiently processing transactions, promoting loyalty programs, and ensuring a clean, organized checkout area to enhance customer experience.
- Processed transactions accurately at the point of sale.
- Organized sales floor by restocking and arranging merchandise, improving product visibility and accessibility for customers.
- Maintained organized merchandise displays for an appealing shopping experience.
- Assisted customers in selecting home décor and furnishings.
Fulfillment Center Associate
Amazon
12.2021 - 05.2024
- Prepared customer orders in a fast-paced environment, handling small single orders to complex multi-item shipments exceeding 40 lbs.
- Sorted, labeled, and stocked orders for shipping using scanners and Warehouse Management Systems (WMS) to maintain organized inventory and streamline order fulfillment.
- Operated powered industrial trucks (PIT) such as pallet jacks to move inventory throughout the workspace.
- Collaborated with team members to meet deadlines while ensuring compliance with Amazon and OSHA safety guidelines.
- Monitored incoming packages on linear sorters for jams and damages.
- Cross-trained in multiple roles, including repairing damaged package wrapping and transporting finished pallets for efficient shipment processing.
Vaccination Site and Referral Coordinator
TotalMed Staffing at OHSU
03.2021 - 07.2021
- Coordinated referral management process by responding to provider calls and relaying benefit information to streamline patient access to care.
- Ensured proper documentation of vaccinations/medications administered and reviewed patient immunization histories.
- Checked in patients and reviewed paperwork and summaries of care to ensure accuracy and clarity.
- Obtained precertification/authorization from insurance companies, including processing extension requests from physicians.
- Responded to patient inquiries about surgical procedures, testing, and specialist referrals to provide clear and timely information.
- Ensured compliance with PMG Medical Management Program by systematically processing and maintaining relevant paperwork.
Patient Service Representative
Centerlink Staffing
08.2020 - 11.2020
- Obtained insurance prior authorizations through various methods for timely equipment delivery.
- Obtained prior authorizations to facilitate approval for services.
- Verified insurance and gathered medical documentation to comply with insurance company guidelines.
- Supported team operations by executing essential administrative tasks.
Education
CPC Administrative Medical Specialist - Medical Billing & Coding
Tacoma Community College
Tacoma, WA03-2013
Bridgewater State University - History, Secondary Education
Bridgewater State University
Bridgewater, MA01-2007
Skills
- Point of sale systems
- POS system operation
- Order fulfillment
- Merchandise processing
- Loyalty management
- Product knowledge
- Customer support
- Client service
- Effective communication
- Attention to detail
- Problem solving
- Task prioritization
- Hospitality services
Timeline
Sales Associate
HomeGoods
10.2025 - Current
Fulfillment Center Associate
Amazon
12.2021 - 05.2024
Vaccination Site and Referral Coordinator
TotalMed Staffing at OHSU
03.2021 - 07.2021
Patient Service Representative
Centerlink Staffing
08.2020 - 11.2020
CPC Administrative Medical Specialist - Medical Billing & Coding
Tacoma Community College
Bridgewater State University - History, Secondary Education
Bridgewater State University