Monique Chavez
629 P St.
Summary
Dynamic Assistant Manager at Caleres with a proven track record in driving sales growth and enhancing customer satisfaction. Skilled in team leadership and inventory management, I excel at fostering a motivated workforce while implementing effective training programs. Committed to optimizing operations and delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Caleres
Bakersfield, CA
07.2023 - 09.2025
- Assisted in developing and implementing training programs for new staff.
- Coordinated daily operations to ensure seamless workflow and customer satisfaction.
- Managed inventory levels, optimizing stock placement and replenishment processes.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Mentored junior staff, fostering skills development and promoting a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Barista
MGM Casino
Las Vegas, NV
02.2020 - 05.2023
- Prepared and served high-quality coffee beverages according to customer preferences.
- Maintained cleanliness of work area and ensured compliance with health and safety standards.
- Operated espresso machines and other equipment efficiently for optimal beverage quality.
- Assisted customers in selecting menu items, providing excellent customer service experience.
- Managed inventory levels, restocking supplies to ensure availability during peak hours.
- Collaborated with team members to enhance workflow efficiency during busy shifts.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
Front and Back Desk Receptionist
Whittier Dental Office
Whittier, CA
06.2016 - 12.2019
- Greeted patients and provided exceptional customer service to enhance office experience.
- Scheduled appointments efficiently using dental office management software.
- Managed patient records and ensured confidentiality in compliance with HIPAA regulations.
- Assisted dental staff with patient flow to optimize treatment schedules and reduce wait times.
- Processed payments and handled billing inquiries with accuracy and efficiency.
- Coordinated communication between patients and dental providers to facilitate care continuity.
- Streamlined appointment scheduling for improved time management and increased client appointments.
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
Education
General Studies
University of Nevada, Las Vegas
Las Vegas, NVWest High School
Bakersfield, CA06-1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Retail operations
- Sales growth
- Policy enforcement
- Multitasking and organization
Certification
Serv Safe Certificate food Handlers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Caleres
07.2023 - 09.2025
Barista
MGM Casino
02.2020 - 05.2023
Front and Back Desk Receptionist
Whittier Dental Office
06.2016 - 12.2019
General Studies
University of Nevada, Las Vegas
West High School