Monique Cooper
Overview
15
15
years of professional experience
Work History
Shreveport Police Communications Officer I
City Of Shreveport
08.2014 - Current
- Applies all callers interrogation to determine the nature the of problem and level of priority necessary for timely response.
- Operates positron telephone system to take 911 calls, non-emergency calls, Telecommunications Device for the Deaf (TDD) or hearing impaired, and assists non English speaking citizens with the Language Line.
- Utilizes the National Crime Information Center to confirm and input warrants, missing persons, stolen property, criminal background and driver's license checks for official personnel or officer uses.
- Operates the radio system while dispatching calls to appropriate units while interpreting mapping systems.
- Utilizes specialized training to obtain information from hysterical callers, citizens with mental illness, medical emergencies, and child callers.
Shreveport Police Tserv
City Of Shreveport
04.2011 - 08.2014
- Received nonemergency calls from police dispatch to assist officers with low priority report calls.
- Assisted patrol desk supervisor by answering phone calls related to routine citizen inquires.
- Obtained pertinent information from citizens to create a detailed and concise report for judicial court proceedings.
- Retrieved and distributed reports from the iLEADS Record Management System.
Substitute Teacher, K-12
Caddo Parish Schools
08.2009 - 05.2011
- Maintained lessons provided by teacher to keep students aligned with current assignments.
- Upheld professional classroom standards and etiquette as expected and defined by the Caddo Parish School Board and school administration.
- Assisted students who failed to stay on task.
Entomology Research Assistant
Louisiana State University AgCenter
05.2008 - 08.2008
- Positioned insect traps daily with pheromones and pesticide being tested for data retrieval.
- Collected various species of insects that were potentially destructive to crops.
- Maintained a detailed record of all data for accurate reports.
Education
Master of Public Health -
Louisiana State University Shreveport
Shreveport, LA08.2024
Bachelor of Science - Cell And Molecular Biology
Louisiana State University At Shreveport
Shreveport, LA05.2008
Timeline
Shreveport Police Communications Officer I
City Of Shreveport
08.2014 - Current
Shreveport Police Tserv
City Of Shreveport
04.2011 - 08.2014
Substitute Teacher, K-12
Caddo Parish Schools
08.2009 - 05.2011
Entomology Research Assistant
Louisiana State University AgCenter
05.2008 - 08.2008
Master of Public Health -
Louisiana State University Shreveport
Bachelor of Science - Cell And Molecular Biology
Louisiana State University At Shreveport
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