Monique Cordova
Houston,TX
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
13
13
years of professional experience
Work History
Logistics Coordinator
Texas Installs
05.2019 - 08.2023
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
Office Manager
Dupar Distribution
05.2015 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
Leader
Book Trolls, Inc
12.2010 - 06.2014
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Improved inventory accuracy by conducting regular audits and implementing effective tracking systems.
- Streamlined the procurement process for better cost control through strategic supplier negotiations and contract management.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues.
Education
High School Diploma -
Waltrip High School
Houston, TX05.2005
Skills
- Vendor Liaising
- Fleet Dispatching
- Determining Metrics
- Brand Loyalty
- Transportation and Logistics Coordination
- Critical Thinking
- Document Generation
- Workload Delegation
- Shipping Procedures
- Inventory Management
- Shipping Documentation
- Verbal and Written Communication
- Performance Management
- Material Handling
Timeline
Logistics Coordinator
Texas Installs
05.2019 - 08.2023
Office Manager
Dupar Distribution
05.2015 - 04.2019
Leader
Book Trolls, Inc
12.2010 - 06.2014
High School Diploma -
Waltrip High School