Monique Craig
Unit Secretary
Lexington Park,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Secretary
MedStar Southern Maryland Hospital
Clinton, MD
11.2017 - Current
- Managed unit call reception and routed calls to correct department.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Conducted patient intake interviews to collect medical information and insurance details.
- Arranged hospital admissions for patients as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
- Communicated with patients with compassion while keeping medical information private.
Administrative Staff Assistant /Unit Secretary
Providence Hospital
Washington, DC
01.2012 - 01.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Forestville High School
Forestville, MDSkills
- Time Management
- Verbal and Written Communication
- Administrative Support
- Nursing Unit Operations
- Patient Database Management
- Detail-Oriented
- Customer Service
- HIPAA Compliance
- Patient Health Information Access
- Demographics Information
- Answer Telephones
Certification
CPR/BLS
Timeline
Unit Secretary
MedStar Southern Maryland Hospital
11.2017 - Current
Administrative Staff Assistant /Unit Secretary
Providence Hospital
01.2012 - 01.2017
High School Diploma -
Forestville High School