Monique Daley
Kohler Co.
Kannapolis,NC
3
years of professional experience
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Sales Associate
5 Years 4 Months- Helped customers locate products and checked store system for merchandise at other sites.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Helped customers complete purchases, locate items and join reward programs.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
Education
MONTH
No Degree - Nursing Assistance
No Degree
Skills
Problem solving
Time management
Critical thinking
Efficient and Detail-Oriented
Creativity
Quick learner
Customer Data Confidentiality
Responding to Difficult Customers
Multitasking and Prioritization
Product Knowledge
Building Customer Relationships and Loyalty
Timeline
Sales Associate
Kohler Co.
07.2021 - CurrentRead More
MONTH
Read More
Clara Barton High School
No Degree from Nursing Assistance
Read More
Clara Barton High School
No Degree
Read More