Monique De Leon
Chula Vista,United States
Summary
With work experience and over 300 hours of community service, commitment and hard work come easily. Highly experienced in helping children, money handling, listening and customer satisfaction. Skilled at communicating with children and adults, solving problems, and being a team player. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Skilled in teaching new concepts and best practice strategies. Having a positive, outgoing, and bubbly personality makes me the best choice for your employment needs.
Overview
6
6
years of professional experience
Work History
Supervisor
Jump Around Now
Chula Vista, CA
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided first aid to injured participants during activity, minimizing further complications or damage.
Guest Services/Cafe/Party Hostess
Jump Around Now
04.2021 - Current
- Answered questions about store policies and addressed customer concerns
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales
- Communicated positively with children and guardians
- Arranged tables and seating to comfortably seat party guests
- Cheerfully briefed customers on facility rules, amenities and party policies
- Met needs of customer special requests to promote positive party experiences and build loyal clientele
- Monitored children's play activities to verify safety.
Teacher's Assistant
Trujillo's Art Of Self Defense
03.2018 - Current
- Maintained excellent attendance record, consistently arriving on time
- Developed lessons and activities
- Oversaw and monitored students during class
- Learned how to communicate to parents and children
Education
Bachelor of Science: Kinesiology -
San Diego State University
San Diego, CA06.2026
High School Diploma -
Hilltop Senior High School
Chula Vista, CA06.2022
Skills
- Organization
- Lesson Planning
- Fundraising
- Quick learner
- Problem resolution
- Cleaning
References
- David Trujillo, (619) 370-9836
- Jump Around Now, (619) 210-0236
Timeline
Supervisor
Jump Around Now
01.2023 - Current
Guest Services/Cafe/Party Hostess
Jump Around Now
04.2021 - Current
Teacher's Assistant
Trujillo's Art Of Self Defense
03.2018 - Current
Bachelor of Science: Kinesiology -
San Diego State University
High School Diploma -
Hilltop Senior High School