Overview
Work History
Education
Skills
Summary
Timeline
Generic

Monique Derouen

New Iberia,LA

Overview

33
33
years of professional experience

Work History

Work Ready Communities/Membership Coordinator

Greater Iberia Chamber Of Commerce
2019.12 - 2021.10
  • Maintained membership database, ensuring that all information was current and accurate.
  • Promoted marketing materials for new and current members, which detailed membership benefits, annual events, and activities.
  • Promptly responded to inquiries and requests from prospective members.
  • Called on and recruited new members.

Administrative Assistant

Our Lady Of Perpetual Help Church
2009.07 - 2016.02

Assistant to the Pastor.

Weekly Bulletin Editor.

Insurance Sales Agent

Dwight Andrus Insurance Agency
1989.04 - 2016.02
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances
  • Sold group employee benefits; Health, Life and some specialty products.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Education

Bachelor of Science - General Studies

University of Southwestern Louisiana
Lafayette, LA
12.1981

High School Diploma -

Mt. Carmel
New Iberia, LA
05.1977

Skills

  • Meeting Agendas and Minutes
  • Membership Recruitment and Retention
  • Customer Account Management
  • Member Services and Support
  • Marketing and Promotions
  • Active Member Engagement
  • Database Management
  • Customer Interaction
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Timeline

Work Ready Communities/Membership Coordinator

Greater Iberia Chamber Of Commerce
2019.12 - 2021.10

Administrative Assistant

Our Lady Of Perpetual Help Church
2009.07 - 2016.02

Insurance Sales Agent

Dwight Andrus Insurance Agency
1989.04 - 2016.02

Bachelor of Science - General Studies

University of Southwestern Louisiana

High School Diploma -

Mt. Carmel
Monique Derouen