Monique Diaz
Memphis,US
Summary
Customer Service Professional experienced in supporting diverse clientele across remote, medical, retail, and warehouse environments. Achieved high customer satisfaction through effective problem-solving, efficient data entry, and meticulous record maintenance. Focused on delivering exceptional service and fostering positive customer relationships.
Overview
12
12
years of professional experience
Work History
Material Handler
FedEx
Olive Branch, Mississippi
02.2025 - 07.2026
- Maintained inventory accuracy through systematic tracking.
- Operated scanning equipment to track package movement.
- Inspected shipments for damage before processing.
- Sorted packages by destination to ensure efficient delivery.
- Collaborated with team members to meet daily operational goals.
Medical office Assistant
Methodist General Surgery
Germantown, US
01.2025 - 01.2026
- Schedule and confirm appointments for patients weekly.
- Verify patient insurance coverage and collect necessary documentation for pre-authorization.
- Answer patient inquiries and resolve scheduling conflicts efficiently and courteously.
- Maintain accurate records using Epic EMR system.
- Coordinate with physicians, nurses, and administrative staff to optimize daily scheduling workflow.
- Managed front desk operations, streamlining scheduling, filing, and handling incoming calls to enhance patient experience.
- Processed medical records requests in compliance with HIPAA.
- Trained new staff on scheduling software and office procedures.
- Processed medical documents and ensured compliance with healthcare regulations.
- Collaborated with healthcare professionals to streamline office operations and workflows.
Customer Contact Center for DHS
Dept. of Human Svcs.
Marietta, US
04.2024 - 01.2025
- Streamlined transfer process by enhancing data handling and communication on Platform 28.
- Communicated disclosures to collect client privileged information effectively.
- Also assist in filling out applications for TANF (cash assistance), SNAP, DSNAP and Medicaid
- Assisted clients in completing applications for TANF (cash assistance), SNAP, DSNAP, and Medicaid, ensuring accurate submissions.
Medical Office Assistant
Smyrna Family Medicine
Smyrna, US
07.2023 - 04.2024
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in and check-out, addressing concerns and answering questions.
- Delivered compassionate support to patients during check-in/check-out, addressing concerns and answering questions to enhance patient experience.
- Ensured prompt, polite, and professional in-person and telephone customer service to maintain high patient satisfaction.
- Coordinated administrative tasks like ordering supplies and managing inventory, contributing to streamlined office workflow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Office Assistant
Mount Vernon Family Medicine
Sandy Springs, US
03.2021 - 03.2023
- Answered telephone calls to provide office information, address inquiries, and connect patients with appropriate staff.
- Coordinated patient scheduling, check-in, check-out, and payments, ensuring accurate processing of medical payments by check, cash, and credit card.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Assisted physicians in delivering high-quality care by efficiently completing insurance forms and managing referrals.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative (Remote)
Work Health Consult.
Memphis, US
12.2019 - 03.2021
- Handle incoming customer inquiries via phone, email, chat, or social media
- Provide accurate information about products, services, or policies
- Assisted customers with billing questions, order status, returns, and product information, resolving issues to improve customer satisfaction
- Recorded customer interactions, detailing inquiries, complaints, and actions taken to enhance service quality
- Maintained and updated customer records, ensuring accurate data entry in CRM systems to support efficient operations
Call Center Representative (Remote)
Christmas Lights Etc.
Alpharetta, US
10.2017 - 01.2020
- Resolved customer complaints by offering solutions and alternatives within time limits.
- Followed up with customers to confirm resolution of complaints
- Followed up with customer to ensure that the complaints were resolved!
- Engaged with customers to ensure satisfaction after each call
- Provided fast, friendly, and knowledgeable service for routine inquiries and complaints
- Inbound and outbound Call Handling
- Adhere to company policies, procedures, and legal regulations, such as data protection and privacy laws
- Performed data entry of customer information into company database.
- Managed inbound and outbound calls to assist customers with inquiries.
Game Room Attendant
Main Event
Atlanta, US
01.2015 - 09.2017
- Assisted and provided a safe, fun, and clean environment for guests
- Interacted with guests while monitoring and explaining rules to ensure safety and enjoyment for all ages
- Executed varied responsibilities each shift, including taking orders and providing customer service
- Responsibilities varied per shift ranging from, taking orders
- Processed customer transactions efficiently
- Distributed tokens to children for games
- Cleaned and organized store after closing hours to maintain a welcoming environment for guests
- Cleaned and set up birthday party events.
Education
Wheeler High School
Marietta , GASkills
- Logistics Coordination
- Package Inspection
- Inventory Tracking
- Operational Efficiency
- Workflow Optimization
- Data Entry
- CRM Systems
- Call Center
- Insurance Processing
- HIPAA Compliance
- Patient Care
- Team Coordination
- Cross-Functional Collaboration
- Problem solving
- Attention to detail
- Active listening
Timeline
Material Handler
FedEx
02.2025 - 07.2026
Medical office Assistant
Methodist General Surgery
01.2025 - 01.2026
Customer Contact Center for DHS
Dept. of Human Svcs.
04.2024 - 01.2025
Medical Office Assistant
Smyrna Family Medicine
07.2023 - 04.2024
Medical Office Assistant
Mount Vernon Family Medicine
03.2021 - 03.2023
Customer Service Representative (Remote)
Work Health Consult.
12.2019 - 03.2021
Call Center Representative (Remote)
Christmas Lights Etc.
10.2017 - 01.2020
Game Room Attendant
Main Event
01.2015 - 09.2017
Wheeler High School