Monique E.
Redford,MI
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
DMC Medical Center/Tra Trusted Resources
09.2014 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
CNA
Oakwood Hospital and Medical Center
07.2011 - 03.2014
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Livonia, Woods
10.2009 - 03.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
College Degree - Medical Assistant
Everest Institute
Dearborn, MI05.2014
Certified Nursing Assistant
Institute of Health Professions
Dearborn, Michigan08-2007
Skills
- Medical office experience
- Vital Signs
- Medical Scheduling
- Patient care
- Experience administering injections
- Phlebotomy
- Venipuncture
- HIPAA
- Appointment scheduling
- Patient charting
- Physician assistance
- Electronic charting
- Managing patient records
- Problem-solving
- Multitasking and organization
Certification
MA, Medical Office Assistant 5/14 to current
CNA, certified nursing assistant 8/07 to current
Timeline
Medical Office Assistant
DMC Medical Center/Tra Trusted Resources
09.2014 - Current
CNA
Oakwood Hospital and Medical Center
07.2011 - 03.2014
CNA
Livonia, Woods
10.2009 - 03.2011
College Degree - Medical Assistant
Everest Institute
Certified Nursing Assistant
Institute of Health Professions
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