Samara Stacker
Merrillville,IN
Summary
Dedicated medical office assistant with 15+ years of experience in patient care, administrative tasks, and medical terminology. Proficient in EMR systems, HIPAA regulations, and laboratory tests. Proven ability to maintain confidentiality and provide exceptional customer service. Skilled in managing inventory, coordinating referrals, and training new staff. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Advocate Aurora Health-Downers Grove, IL
09.2009 - 02.2025
- Managed inventory of medical supplies and equipment, ensuring availability for daily operations
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Collaborated with healthcare providers to ensure seamless communication between the office staff and clinical team members
- Maintained accurate electronic medical records (EMR) for all patients, including updating personal information, medical history, and treatment plans
- Assisted physicians with patient examinations by preparing examination rooms, taking vital signs, and documenting patient symptoms
- Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence
- Coordinated referrals to specialists and scheduled necessary diagnostic tests for patients
- Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
- Assisted in training new office staff on administrative procedures and protocols
- Ensured cleanliness of waiting area, reception desk, examination rooms, and other common areas
- Maintained knowledge of medical terminology to effectively communicate with healthcare professionals
- Performed basic laboratory tests such as urinalysis or blood glucose monitoring when required
- Maintained knowledge of current healthcare regulations and policies affecting medical office operations
Education
Medical assistant diploma - Heath care
Robert Morris College
Carthage, IL05.1984
Skills
- HIPAA
- EMR Systems
- Medical Office Experience
- Experience Administering Injections
- Medical Terminology
- Patient Care
Certification
- Cpr certification
- Honor Roll
- Perfect Attendance Robert Morris College
Timeline
Medical Office Assistant
Advocate Aurora Health-Downers Grove, IL
09.2009 - 02.2025
Medical assistant diploma - Heath care
Robert Morris College
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