Monique E. Holloway
Detroit
Summary
Versatile customer service expert skilled in managing daily operations and training staff to uphold high care standards. Experienced in coordinating communication between clients, families, and teams to ensure seamless service delivery. Committed to achieving operational excellence and enhancing overall client experiences.
Overview
35
35
years of professional experience
Work History
Founder
Hands On Care
Detroit
01.2019 - Current
- Developed and implemented business plan, successfully launching the company.
- Managed daily operations, enhancing service delivery and client satisfaction.
- Recruited, hired, and trained staff to achieve operational goals.
- Recruited and trained caregivers to maintain high standards of care.
- Coordinated communication between clients, families, and care teams for effective support.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Provided leadership support during times of organizational change or uncertainty.
Apple Technical Support : Tier 2 Senior Advisor
CONCENTRIX
Southfield
08.2017 - 01.2019
- Troubleshot iOS and macOS devices, collaborating with customers to resolve technical issues.
- Coordinated repair setups and scheduled Apple Store service appointments for customers.
- Led initiatives to enhance client engagement and satisfaction through targeted support strategies.
Home Health Care Provider/Assistance
A.S.K
Southfield
01.2014 - 01.2018
- Assisted clients with daily living activities and mobility support.
- Assisted with daily care, including bathing, feeding, laundry, and light housework, to enhance clients' comfort and well-being.
- Administered prescribed medications aligned with care plans.
- Transported clients to and from doctors' appointments and administered prescribed medications.
- Cultivated positive relationships with clients and families, fostering trust and effective communication for better care outcomes.
Case Handler
MINACS
Farmington Hills
01.2015 - 12.2016
- Collaborated with clients to gather essential information for comprehensive case assessments.
- Managed case files, ensuring documentation accuracy to support timely case processing.
- Organized and prioritized case workloads to meet deadlines effectively.
- Coordinated management of Ford reacquired vehicles within recall team to ensure compliance and effective resolution.
Office Support Assistant
Psybus PC-Dr. Linda K Forsberg
Southfield
08.2016 - 08.2016
- Supported Managing Partner by preparing documents, maintaining records, and processing information to ensure smooth office operations.
- Organized patient records while ensuring confidentiality to uphold trust and compliance in clinical environment.
- Conducted psychological consults and evaluations to identify patient needs and inform treatment plans.
Purchase Order Processor
Anchor Lamina
Farmington Hills
01.2016 - 07.2016
- Provided order entry service to companies worldwide, ensuring accuracy and efficiency.
- Setting up ship dates as requested from buyers.
- Coordinated various shipping methods, including UPS, FedEx, and freight services, to ensure timely delivery.
- Assisted senior representatives by following up on orders via email and phone, enhancing communication and order tracking.
- Scanning released, processed orders to a hard-drive filing system.
- Supported manufacturing operations at Die Set & Mold Components Inc., facilitating production processes.
Customer Service/New Accounts Team
J&B Medical Supply
Wixom
10.2015 - 01.2016
- Handled incoming calls from new and existing customers regarding diabetic-incontinence supplies, ensuring prompt and accurate responses.
- Created new customer accounts and reactivated previous accounts, improving service accessibility for clients.
- Recorded updates from follow-up calls to ensure accuracy and completeness of customer records.
- Insurance verifications
- Managed access to secure and sensitive information to protect customer privacy.
- Ensured all processes adhered to HIPAA regulations to safeguard patient information.
Patient Registration-Emergency
Botsford Hospital
Farmington
01.1995 - 12.2014
- Verified insurance and collected copays to facilitate patient billing.
- Entered patient information into medical data system to ensure accurate records.
- Prepared equipment for medical staff and maintained clean workspace to support efficient operations.
Health Information Technician
Detroit Receiving Hospital
Detroit
01.1991 - 12.1993
- Documented medical history, treatment plan of care, test results, and physicians orders to ensure comprehensive patient records.
- Ensured accuracy of patient data and documentation within the hospital's database.
- Reviewed and updated medical records, ensuring compliance with regulatory standards.
- Collected and organized patient records, enhancing accuracy of documentation.
- Collected admissions over course of hospitalization.
- Maintained confidentiality of sensitive patient information according to privacy regulations.
Education
Some College (No Degree) - General Studies
Highland Park Community College
Highland Park, MISkills
- 30 years of Customer Service
- Microsoft Office-Type/47 wpm -WebDenis Software
- Knowledge of medical/imaging technology-termination
- Scheduling Systems
- General office procedures
- Able to work in fast paced environment/multitask
Timeline
Founder
Hands On Care
01.2019 - Current
Apple Technical Support : Tier 2 Senior Advisor
CONCENTRIX
08.2017 - 01.2019
Office Support Assistant
Psybus PC-Dr. Linda K Forsberg
08.2016 - 08.2016
Purchase Order Processor
Anchor Lamina
01.2016 - 07.2016
Customer Service/New Accounts Team
J&B Medical Supply
10.2015 - 01.2016
Case Handler
MINACS
01.2015 - 12.2016
Home Health Care Provider/Assistance
A.S.K
01.2014 - 01.2018
Patient Registration-Emergency
Botsford Hospital
01.1995 - 12.2014
Health Information Technician
Detroit Receiving Hospital
01.1991 - 12.1993
Some College (No Degree) - General Studies
Highland Park Community College