Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Pluntz

Superior,WI

Summary

Successful Member Service Representative with 30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Operations Manager

Arrowhead House Foster Care
08.2022 - Current
  • Ordering of monthly supplies
  • Maintaining inventory stock
  • Answering phone calls
  • Distributing weekly supply orders to foster care programs.
  • Managing apartment tenants, collecting apartment applications, collecting processing fees, background checks.
  • Collecting monthly rent fees.
  • Completing yearly compliance reports for apartment buildings.

Director

Club Superior Volleyball Inc.
04.2015 - Current
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Schedule gym times for 10+ teams.
  • Direct 2 multi court volleyball tournaments for 100 + teams.
  • Scheduling volleyball tournaments and making registration payments for 10+ teams.
  • Over seeing monthly Board of Director meetings.


Head Volleyball Coach

Superior High School
08.2013 - 11.2023
  • Teach offensive and defensive strategies.
  • Build positive relationships.
  • Maintain good communication between players assistant coaches & administrators.
  • Stress how team work & hard work are keys to a successful volleyball team.
  • Keep accurate stats.
  • Coach/board member.

Member Service Representative

Essentia Health Fitness & Therapy Center
03.1994 - 08.2022
  • Greeting Club Members upon entering Facility.
  • Answering high volume of phone calls.
  • Teaching aquatic classes.
  • Data entry of Club Members' personal information, such as but not limited to; name, address, phone number, emergency contact, payment information.
  • Balancing of daily Point Of Sale sheets.
  • Daily cash handling.
  • Weekly cash deposits.
  • Handling of Worker's Compensation Claims
  • Daily appointment setting
  • Handling of customer's payments
  • Microsoft Office

Cashier

Video Vision Inc
08.1991 - 08.1994
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

High School Diploma -

Denfeld High School
Duluth, MN
06.1987

AA -

Vermilion Community College
Ely, MN

Physical Education/Adult Fitness

University of Minnesota Duluth
Duluth, MN

Skills

  • 30 years of customer service
  • 30 years of weekly deposits
  • Works well with others
  • Competitive
  • CPR
  • Multi-line Telephone Systems
  • 30 years of daily computer program use
  • 30 years of cash handling
  • Excellent communication skills
  • Great motivational skills
  • Developed successful teams
  • Team work
  • Daily appointment setting
  • Inventory Management
  • Regulatory Compliance
  • Purchasing and procurement
  • Building and Facility Management

Certification

  • First Aid/CPR Certified

Timeline

Operations Manager

Arrowhead House Foster Care
08.2022 - Current

Director

Club Superior Volleyball Inc.
04.2015 - Current

Head Volleyball Coach

Superior High School
08.2013 - 11.2023

Member Service Representative

Essentia Health Fitness & Therapy Center
03.1994 - 08.2022

Cashier

Video Vision Inc
08.1991 - 08.1994

High School Diploma -

Denfeld High School

AA -

Vermilion Community College

Physical Education/Adult Fitness

University of Minnesota Duluth

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Brenda Pluntz