Monique Fitzpatrick
Las Vegas,NV
Summary
Dedicated front office team lead with a strong background in medical, and administration. Skilled in insurance verification and EMR systems, consistently ensuring regulatory compliance while enhancing patient satisfaction through effective communication and operational efficiency. Dedicated front office team lead with proven expertise in patient scheduling and medical office administration. Committed to enhancing patient experiences through effective communication and regulatory compliance.
Overview
4
4
years of professional experience
Work History
Medical Front Office Team Lead
Humana / Centerwell
Las Vegas, Nevada
06.2023 - Current
- Greet patients warmly, ensuring smooth and efficient check-in processes.
- Managed appointment scheduling while maintaining accurate patient records for streamlined operations.
- Answered phone calls promptly, addressing patient inquiries effectively.
- Coordinated insurance verifications and processed essential paperwork to support patient care.
- Handled confidential information in compliance with privacy regulations.
- Assisted in training new front office staff on procedures and systems.
- Performed accurate data entry into practice's EMR system as required.
- Reviewed office supply inventory regularly and placed orders.
Night Audit Clerk
Hilton
Las Vegas, Nevada
04.2022 - 06.2023
- Managed guest check-ins and check-outs efficiently during evening hours.
- Processed nightly reports and reconciled financial discrepancies, maintaining accurate financial records.
- Monitored property systems, including reservations and billing software, to ensure operational integrity.
- Coordinated communication between night staff and management, streamlining workflow efficiency.
- Verified room folios for departing guests, ensuring accuracy before payment processing.
- Updated records of room availability, reservations, cancellations, and special requests from guests.
- Provided exceptional customer service to maximize guest satisfaction throughout stays.
- Responded to incoming calls from guests, addressing inquiries and requests promptly.
Education
NHA CBCS Certification - Medical Billing And Coding
Northwest Career College
Las Vegas, NV09-2025
Skills
- Patient scheduling
- Medical office administration
- Medical billing
- Medical coding
- Claims processing
- Insurance verification
- Referral processing
- Electronic Health Records
- Proficient in EMR systems ATHENA and ECW
- Regulatory compliance
- Medical & Insurance Terminology
Timeline
Medical Front Office Team Lead
Humana / Centerwell
06.2023 - Current
Night Audit Clerk
Hilton
04.2022 - 06.2023
NHA CBCS Certification - Medical Billing And Coding
Northwest Career College