Monique Givens
Summary
Enthusiastic professional with a background spent processing multi-state and IT technician and global payrolls. A hardworking Payroll Specialist focused on maintaining company policies and procedures while promoting a vast knowledge of tax and wage regulations.
Overview
6
6
years of professional experience
Work History
Payroll Specialist /IT Help Desk Technician
U.S. DEPARTMENT OF LABOR
01.2022 - 02.2023
- Monitored denial and appeals information for payor, provider or departmental trends that needed to be reported
- Entered denials and requests for appeal into information system and prepares documentation for further review
- Collaborated within the claims department to update policies and procedures
- Organized information by using spreadsheets, databases and word processing applications
- Worked with provider & member services to resolve balance bill issues and other member/provider complaints
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
Payment Representative
EUQUNOM RENEE LLC
10.2020 - 11.2021
- Prepared and reviewed payment forms and related documents for completeness
- Prepared and distributed payroll checks and direct deposits
- Exceeded department productivity standards, and reporting requirements
- Assisted the Revenue Cycle Supervisor with special projects and necessary duties
- Managed employee payroll inquiries and provided exceptional customer service
- Compiled and maintained accurate payroll records and reports.
Software Analyst
EBAY
02.2017 - 08.2020
- Documented and distributed incoming claim files
- Determined liability, compensability and benefits due on each claim
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Entered appropriate account notes in billing system to clarify actions taken to reconcile claims
- Examined claims, records and procedures to grant approval of coverage
- Checked documentation for appropriate coding, catching errors and making revisions.
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Education
BACHELOR’S IN BUSINESS MANAGEMENT -
WASHINGTON INTERNATIONAL UNIVERSITY
05.2008
Skills
- Premium Collection
- Coverage Determination
- Microsoft Office
- Data Entry
- Collaborated with HR to ensure accurate and timely processing of employee benefits
- Utilization Review
- Documentation Review
- Coverage Assessments
- Google Suite
- Payment processing
- Invoicing
- Accounts Receivable
- Financial reports
- Accounts Payable
- Billing
- Project Management
Timeline
Payroll Specialist /IT Help Desk Technician
U.S. DEPARTMENT OF LABOR
01.2022 - 02.2023
Payment Representative
EUQUNOM RENEE LLC
10.2020 - 11.2021
Software Analyst
EBAY
02.2017 - 08.2020
BACHELOR’S IN BUSINESS MANAGEMENT -
WASHINGTON INTERNATIONAL UNIVERSITY