Emily Faulkner
Colorado Springs,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Matthews-vu Medical Group
08.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Property Insurance Customer Service Representative
USAA - P&C Auto Insurance
01.2023 - 04.2023
- Documented customer interactions and transactions for accurate, up-to-date records.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Assisted customers with completing insurance documents to avoid missed information.
- Assessed customer needs and recommended suitable insurance policies.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Cryptologic Language Analyst (Korean)
United States Army
09.2017 - 09.2022
- Analyzed, transcribed and translated key foreign intelligence information from Korean into English for use by tactical and national strategic decision makers.
- Collaborated with NSA and other security analysts to research and report intercepted intelligence for appropriate departments and personnel.
- Drafted well-written documents detailing foreign intelligence and offered insights into significance of intercepted correspondence.
- Synthesized key information from numerous sources to reach informed conclusions about intentions of intelligence targets.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Reviewed, edited and proofread translated documents for accuracy.
Education
No Degree - Liberal Arts And General Studies
Austin Peay State University
Clarksville, TNNo Degree - Korean Studies
Defense Language Institute
Monterey, CA10.2019
Skills
- Customer Service and Assistance
- Premium Collection
- Resolving Customer Issues
- Microsoft Office
- Cultural Awareness
- Issue and Complaint Resolution
- Front Office Management
- Complex Product Knowledge
- Billing Adjustments and Refunds
- Customer Data Confidentiality
- Customer Retention Strategies
Languages
Korean
Professional Working
Timeline
Front Desk Receptionist
Matthews-vu Medical Group
08.2023 - 12.2023
Property Insurance Customer Service Representative
USAA - P&C Auto Insurance
01.2023 - 04.2023
Cryptologic Language Analyst (Korean)
United States Army
09.2017 - 09.2022
No Degree - Liberal Arts And General Studies
Austin Peay State University
No Degree - Korean Studies
Defense Language Institute
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