MONIQUE GOMES
Carrizo Springs,TX
Summary
A veteran of the United States Marine Corps who is dedicated to service and passionate about helping others. Received recognition for various expeditions with three combat tours to the Middle East and experience in duty stations worldwide, including Iwakuni, Japan. Qualifications include certificates for Contracting Officer Representative given by the Marine Corps Institute, ServSafe qualifications by the National Restaurant Association, and held the title of Quality Assurance Evaluator for the last four years of service in the Marine Corps. Assigned the Uniformed Victims Advocate and the Suicide Prevention and Awareness Instructor while stationed at Camp Pendleton, California. Successfully resolved conflict utilizing situational assessments, effective communication, and conflict resolution planning. Proficient in Microsoft Office programs with excellent typing skills, including an average of 72 words per minute. Clerical professional and administratively proficient who can research, interpret and apply programs specific to the company or individual needs. Yellow Belt Lean Six Sigma Certified with superior written and verbal communication skills. recognition for outstanding leadership, judgment, initiative, and managerial experience. Exceptional and effective team player who strives for great rapport with co-workers and employees. A compassionate leader with many years of experience in high-stress and vulnerable settings. Versed in managing multiple cases with great attention to detail and knowledge of resources available. Can maintain a calm and composed demeanor in stressful situations and offer networks for solutions. Highly experienced Inside Sales Representative known for exemplary team building and project oversight skills. Performance history of developing strong collaborative relationships and delivering results.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Mid-Coast Electric Supply, Inc.
10.2014 - 09.2021
- Responsible for supporting Outside Sales staff to quickly assess customers' needs and recommend appropriate solutions based on knowledge of products and customer's specific needs.
- Assisted customers with parts and interacted extensively with them to clarify needs, research and recommend parts, provide quotes, and process orders.
- Processed telephone orders by quoting products and arranged pricing, delivery specifications, and payment terms—offered substitute products where appropriate.
- Supported Outside Sales personnel by processing priority transactions.
- Cultivated and strengthened customer relationships to drive revenue growth in addition to taking orders and building rapport with customers nationwide.
- Gathered marketing information regarding customers, competitors, and pricing and implemented sales strategies set forth by senior management.
- Established and maintained customer relationships and communications with customers and coworkers to provide technical details.
- Assisted in locating special parts or products for customers using available resources.
- Processed customer orders, returns, credits, cash, and credit card transactions.
- Provided follow-ups for customer quotes and lost sales.
- Communicated daily with Sales Department regarding customer needs and inquiries.
- Assisted in special projects as required by theArea Sales Director/Vice President of Sales.
- Participated in training opportunities out of state to enhance and maintain personal and product knowledge.
Production Assistant
Chesapeake Energy
05.2013 - 10.2014
- Provided administrative support for operations within Instrumentation and Electric Department supervisory personnel.
- Primary duties included and were not limited to; Processing information for various records and documents, such as timesheets and invoices, to ensure accurate reporting and payment.
- Collected and compiled data for various reports and records using H2S data, Workflow, and Microsoft Office software.
- Communicated with employees, vendors, and landowners using verbal, written, and electronic means.
- Coordinated department meetings and networking events with immediate and surrounding communities.
- Implemented recycling programs to contribute and give back to the community.
- Effectively acted as the Reconciliation Representative for purchasing card for the Carrizo Springs and surrounding field office locations.
Food Service Quality Assurance Health and Safety Inspector
United States Marine Corps
10.2010 - 05.2013
- 1000 lb. tier forklift license,
- Performed food & occupational safety inspections at 5 major locations within the Continental United States and overseas installations.
- Researched, interpret, and apply all company and governmental regulations,instructions and procedures to ensure continued development of food and employee safety programs.
- Possess ability to manage extremely flexible daily work activities at multiple geographical locations while increasing efficiency in a changing environment by setting priorities and appropriate planning.
- Conduct and develop training programs for management and front-line employees on Hazard Analysis, Critical Control Points, and occupational workplace safety better practices.
- Provided monthly summary reports to managers to improve efficiency and develop corrective action plans for their facilities.
- Investigated, reviewed, and followed up on all incidents and accident reports on employees and updated management on their condition.
- Assessed materials, parts, and products for conformance with quality control requirements and production specifications.
- Used specialized tools to take precise measurements of various aspects of samples.
- Documented nonconformities immediately and recommended techniques for prompt resolution.
UVA/Suicide Awareness and Prevention Instructor
United States Marine Corps
08.2009 - 05.2013
- Fostered resilience, emphasizing that all Marines must be Weapons Ready- ready for any mission, combat, training, or non-deployment environments.
- Provided Non-Commissioned Officers (NCOs) with increased understanding of suicide, including its causes and impact.
- Reduced stigma of being in distress and asking for help
- Guided Marines assisting with troubled Service Members such as recognizing warning signs and encouraging those who are troubled to seek help.
- Ensured Marines were aware of and had access to available resources to help Service Members become mentally healthy and resilient.
- Ensured all service members understood their responsibilities and knew when and where to take proper action.
- Effectively produced all data and statistics for Marines under my instruction to ensure visually clear understanding of warning signs and cries for help.
- Provided assistance and resources in stressful situations involving suicide and assault.
- Offered aid and relief to Service Members in distress 24 hours a day without hesitation.
- Maintained compassion and understanding of individuals seeking intervention and/or assistance.
Food Service Specialist
United States Marine Corps
08.2004 - 11.2010
- Multi-unit manager with Food Inspectors and evaluated operations and Marine's performance in all facets of food service duties.
- Trained at least 25 and up to 250 employees on proper hygiene, sanitation, safety, use of regulations, and inspection requirements.
- Performed sanitation inspections on over five major facilities each month.
- Inspected meat, poultry, fresh produce, canned goods, and cured/smoked products to ensure compliance with all Federal laws.
- Classified deficiencies, evaluated abnormalities, and determined disposition of over 5 million dollars' worth of subsistence each month.
- Recorded contractual deficiencies, initiated recommendations for corrective actions, and trained facility personnel.
- Researched, interpreted, and applied all governmental regulations, instructions, and procedures concerning food issues and requirements.
- Published quarterly, monthly and weekly reports to Headquarters Marine Corps of all pertinent data for corporate level review.
- Developed, coordinated and implemented; recall procedures, inspection schedules, and inspection programs for 5 major government facilities in the U.S and Internationally.
- Cross-trained Food Service Specialists in other positions to support team and mission critical needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Education
Bachelor of Science - Child And Family Services
Abilene Christian University
Abilene, Tx06.2025
National Restaurant Association - Lean Six Sigma Certification - Project Management
United States Marine Corps
Camp Pendleton South, CA01.2013
ServSafe Certification - Food Service Specialist
National Restaurant Association
Camp Pendleton, California01.2011
Quality Assurance Evaluator Certification by the Department of -
Marine Corps
01.2006
Skills
- Proficient in Microsoft Word, WordPerfect, Excel, and PowerPoint
- Able to apply operating procedures expeditiously
- Clerically and administratively proficient
- Expertise in multitasking and prioritizing
- Yellow Belt Lean Six Sigma Certified
- Superior written and verbal communication skills
- Outstanding leadership, judgment, initiative, and managerial skills
- Effective communicator
- Exceptional and supportive team player
- Great rapport with co-workers and employees
- Emergency response training
- Suicide prevention specialist
- Working collaboratively
- Decision-making
- Project Development
Timeline
Inside Sales Representative
Mid-Coast Electric Supply, Inc.
10.2014 - 09.2021
Production Assistant
Chesapeake Energy
05.2013 - 10.2014
Food Service Quality Assurance Health and Safety Inspector
United States Marine Corps
10.2010 - 05.2013
UVA/Suicide Awareness and Prevention Instructor
United States Marine Corps
08.2009 - 05.2013
Food Service Specialist
United States Marine Corps
08.2004 - 11.2010
Bachelor of Science - Child And Family Services
Abilene Christian University
National Restaurant Association - Lean Six Sigma Certification - Project Management
United States Marine Corps
ServSafe Certification - Food Service Specialist
National Restaurant Association
Quality Assurance Evaluator Certification by the Department of -
Marine Corps
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