Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Work Availability
Timeline
Hi, I’m

Monique Guevara

Las Vegas,Nevada
The way to get started is to quit talking and begin doing.
Walt Disney
Monique Guevara

Summary

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

6
years of professional experience
1
Certification

Work History

Target
Las Vegas, NV

Guest Advocate
08.2020 - Current

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Cleaned spills and removed waste or debris.
  • Changed and replenished paper towels and soap.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coins and currency to make change for associates.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Unloaded, inspected, and stored 12 damaged and returned products every hour.

BoxLunch
Henderson, NV

Sales Associate
11.2019 - Current

Job overview

  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Hollister
Henderson, NV

Sales Associate
11.2019 - 03.2020

Job overview

  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

99 Cents Only Stores Llc
Henderson, NV

Stocker/Cashier
08.2018 - 05.2019

Job overview

  • I would scan customers’ items presenting my best self to give the best customer service I can
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

College of Southern Nevada
Las Vegas, NV

Associate of Science from Health Sciences
05.2020

College of Southern Nevada High School
Henderson, NV

High School Diploma
05.2019

University Overview

  • CSN president and Millennium Scholarship Recipient

Skills

  • Guest Satisfaction
  • Cash Handling
  • Customer service
  • Issue Resolution
  • Item Pickup and Delivery
  • Computer Skills
  • Microsoft Office

Additional Information

  • Authorized to work in the US for any employer

Certification

  • IC3 Digital Literacy Certification

Languages

Spanish
Professional Working
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Guest Advocate

Target
08.2020 - Current

Sales Associate

BoxLunch
11.2019 - Current

Sales Associate

Hollister
11.2019 - 03.2020

Stocker/Cashier

99 Cents Only Stores Llc
08.2018 - 05.2019

College of Southern Nevada

Associate of Science from Health Sciences

College of Southern Nevada High School

High School Diploma

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Monique Guevara