Monique Hall
Leesburg,GA
Overview
2026
2026
years of professional experience
Work History
Detention Officer
Dougherty County Sheriff's Office
Albany, GA
2021 - Current
- Supervised inmate activities to maintain safety and order within detention facility.
- Conducted regular inspections of facilities to ensure compliance with safety regulations.
- Implemented security protocols to prevent contraband entry and enhance overall facility security.
- Trained new staff on operational procedures and emergency response protocols, ensuring procedural adherence.
Customer Service Representative
Walmart.com
Bentonville, AR
04.2016 - 2020
- Documented customer interactions meticulously for quality assurance and training purposes.
- Adapted quickly to changes in policies and procedures to maintain service efficiency.
- Trained new hires on best practices for customer interaction and problem resolution.
- Implemented feedback mechanisms to identify areas for improvement in service quality.
Scheduler
Sagility LLC
Albany, GA
04.2013 - 2015
- Streamlined scheduling processes through implementation of scheduling software tools.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Customer Service Representative
Teleperformance
Albany, GA
2011 - 2013
- Assisted customers in resolving inquiries and issues through effective communication.
- Managed customer accounts, ensuring accuracy and timely updates to information.
- Provided product knowledge and support to enhance customer experience and satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
Education
High School Diploma -
Terrell County High School
Dawson, GA05.2011
Skills
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Walmart.com
04.2016 - 2020
Scheduler
Sagility LLC
04.2013 - 2015
Detention Officer
Dougherty County Sheriff's Office
2021 - Current
Customer Service Representative
Teleperformance
2011 - 2013
High School Diploma -
Terrell County High School