Summary
Overview
Work History
Education
Skills
Timeline
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Monique Haynes

Monique Haynes

CHARLOTTE,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Flight Attendant

Piedmont Airlines
Charlotte, NC
03.2023 - Current
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Delivered on board customer service, including food and beverage service.
  • Monitored the cabin environment throughout the flight, checking seatbelts and ensuring passenger comfort.
  • Responded to medical emergencies as needed during flights.
  • Delivered exceptional customer service in a fast-paced, high-pressure environment, resolving passenger concerns with professionalism, empathy, and efficiency to ensure a seamless travel experience.

Collections Manager

J AND J SOLUTIONS
Charlotte, NC
01.2018 - 10.2022
  • Implement Fair Debt Collection Practices Act
  • Lead a team of 24 collectors
  • Increased revenue for the business over 60%
  • Monitored collection calls to insure adherence to industry guidelines
  • Excellent conflict resolution and organizational skills
  • Performed monthly audits to assist collectors with further training
  • Managed and trained employees on increasing revenue for the business
  • Payment Processing
  • Assist with Second voice for stalls and objections
  • Ability to Prioritize and organizes tasks

Debt Collector

CREDITORS INC
CHARLOTTE, NC
07.2009 - 01.2018
  • Top performer for 9 years
  • Performing high volume of daily calls Inbound/Outbound
  • Ability to utilizing skip tracing strategies, experienced with LexisNexis, TLO, Idicore
  • Surpass daily and monthly goals every month.
  • Used persuasive communication to receive balance in full
  • Ability to manage accounts and prioritize without supervision
  • Practice FDCPA & HIPPA Laws
  • Ability to multitask and meet daily goals

Subrogation/Debt Collector

NCO Financial Systems
CHARLOTTE, NC
10.2002 - 07.2009
  • Top performer for 5 years
  • Review police/incident reports to determine if driver was uninsured during time of accident
  • Contact insurance adjuster for decision to accept liability
  • Ability to get all claims paid promptly.
  • Negotiate installment agreements from uninsured motorist
  • Processed payments over phone and set up recurring drafts
  • Respectfully request revocation of drivers license from DMV, if uninsured motorist defaults on arrangements
  • Monitor long term and short term payment arrangements
  • Practice FDCPA & HIPPA Laws
  • Prioritized and organized tasks to efficiently accomplish closing all files properly

Education

High School Diploma -

Garinger High School
Charlotte, NC
06.1993

Skills

  • Loan document signing
  • Notary services
  • Document verification
  • Electronic notarization
  • Document review

Timeline

Flight Attendant

Piedmont Airlines
03.2023 - Current

Collections Manager

J AND J SOLUTIONS
01.2018 - 10.2022

Debt Collector

CREDITORS INC
07.2009 - 01.2018

Subrogation/Debt Collector

NCO Financial Systems
10.2002 - 07.2009

High School Diploma -

Garinger High School

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Monique Haynes