Monique Johnson
Fiestic Inc
Norfolk,VA
17
years of professional experience
Results-driven operations professional with 15 years of experience in business operations, project management, and client engagement. Expertise in managing timelines, logistics, and process improvements while coordinating with executives and cross-functional teams. Proficient in CRM systems and collaboration platforms, with a strong focus on vendor coordination and event execution.
Work History
Executive Assistant
5 Years 4 Months- Facilitated optimal time management by coordinating executive schedules and prioritizing essential responsibilities.
- Maintained and improved filing systems to facilitate quick access to documents and enhance organizational efficiency.
- Cultivated a collaborative environment by facilitating communication and information sharing across departments.
- Coordinated and streamlined travel logistics, achieving cost reductions and increased efficiency for executive itineraries.
- Created and managed comprehensive event budgets aimed at maximizing resource efficiency and controlling expenses.
- Oversaw project execution by coordinating efforts across multiple departments, ensuring adherence to deadlines and budgetary guidelines.
Technical Sales Representative
9 Months- Applied extensive knowledge in hospitality and vacation ownership to foster membership growth and drive revenue generation via effective relationship management.
- Assisted in managing customer relationships from initial contact through onboarding and ongoing support. Facilitated virtual presentations to meet customer needs and increase satisfaction.
- Utilized Salesforce CRM and digital communication tools to enhance client relationships and streamline the sales cycle.
- Implemented personalized travel solutions that prioritized customer satisfaction and encouraged ongoing client relationships.
In House Sales Representative
10 Years 11 Months- Executed consultative sales presentations that generated significant vacation ownership revenue through robust client relationships.
- Developed strong partnerships with clients, resulting in increased referrals and sustained customer retention.
- Achieved successful sales closures through effective management of a high-volume sales pipeline and proactive needs assessments.
- Secured sales by adeptly navigating objections and performing needs assessments within a fast-paced sales environment.
- Executed contract negotiations with clients, ensuring mutually beneficial terms and maintaining high closing rates.
- Evaluated and presented financing solutions for timeshare purchases, ensuring clients felt secure in their investment choices.
Education
Master of Science - Management
MBA - Business Administration And Management
Bachelor of Science - Hospitality And Tourism Management
Skills
Executive support
Calendar management
Travel arrangements
Schedule management
Office administration
Office management
Project management
Client relationship management
Problem solving
KPI tracking
Strategic planning
Social media strategy
Timeline
Technical Sales Representative
Hilton Grand Vacations Club
04.2025 - 01.2026Read More
Executive Assistant
Fiestic Inc
04.2021 - 08.2026Read More
In House Sales Representative
Diamond Resorts International - Orlando Office
04.2009 - 03.2020Read More
Florida Institute of Technology
Master of Science from Management
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Florida Institute of Technology
MBA from Business Administration And Management
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Montclair State University
Bachelor of Science from Hospitality And Tourism Management
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