Monique Jones

Assist customers with size's

Check customers out when they are ready to purchase items.

Styling customers for various events

Refill items that are missing from sales floor

Manage associates: with any questions, manager escalations, monitor breaks and lunches

Count registers at the end of the day balance books, make sure store is clean and neat, set alarm and lock store.

When opening store review schedule, set lunch and breaks for associates, open registers and get store prepared for open

Chat function

Create new deceased cases upon notification of death

Advise what is needed to claim decedents estate including credit cards and safe deposit boxes.

Utilizing solution center to provide correct information as there are different procedures per state

Assist with deceased reversals when customer is reported deceased in error

Assist Financial centers by providing guidance on how to resolve the case per their procedure

Team chat support: which is Assisting peers by answering questions when managers are not available (in meeting or on vacation)

Trained new hires and returning associates

Created a guide to assist peers when submitting a deceased in error request.

Facilitated team meetings to assist with the reverse deceased notification in error process and answered questions

Created a guide to assist with the ATP/OLB process

Analyze cases submitted by different lines of business regarding missing deposits, ACH Validation, Stop Payments(disputes), Customer Complaints

Manage case loads within service level agreement

Assist management with special projects by facilitating team meetings training associates on call quality procedures

Train associates on different tools that are used during research

Created presentations to assist associates on how to work cases on proper bank procedures

Inform customers the status of their claim, dispute or complaint.

Taking supervisor calls

Support banking centers

National helpline

Train and supervise staff

Taking incoming calls and is responsible for marketing and selling balance transfer and direct deposit options

Make decisions regarding pricing to achieve yield targets

Must optimize sales opportunities while balancing yield and customer delight

A key solicitor of loan and fee products

Activates customers accounts and is responsible for fulfilling many self-service request from the customer varying in complexity

Excellent oral and written communications skills

Ability to work effectively in a multi task, high volume environment

Self motivated and results oriented

Excellent organizational skills, conducted team meetings

Receive credit card payments from customer's