Monique Jordan
Scheduer
Dallas
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 10+ years of administrative and customer service experience.
Overview
4
4
years of professional experience
Work History
Therapy Scheduler
Bright Star Home Health
09.2025 - 01.2026
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Supported patient care by effectively managing appointment cancellations and rescheduling, optimizing healthcare provider time.
Patient Access Registrar
Dallas County Hospital
08.2024 - 08.2025
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Financial Assistance Coordinator
Texas Health and Human Services
12.2021 - 07.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Education
Associate of Applied Science - Health Administration
Eastfield College
Mesquite, TX 05.2001 -
Skills
Document management
Schedule coordination
Schedule management
Order processing
Account management
Key relationship development
Timeline
Therapy Scheduler
Bright Star Home Health
09.2025 - 01.2026
Patient Access Registrar
Dallas County Hospital
08.2024 - 08.2025
Financial Assistance Coordinator
Texas Health and Human Services
12.2021 - 07.2024
Associate of Applied Science - Health Administration
Eastfield College
05.2001 -