Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Certification
Timeline
Generic

Monique Kendrick

Washington

Summary

Experienced leader with a proven ability to solve organizational problems, develop teams, and deliver excellent customer service. Adept at seamlessly transitioning into new roles and implementing impactful changes that contribute to company success. Committed to fostering employee engagement and enhancing performance through strategic training, hands-on monitoring, and morale-boosting initiatives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Assistant

Friendship Charter School
07.2024 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Ability to learn new methods and procedures
  • Strong ability with diverse populations
  • Increased customer satisfaction by providing professional and courteous front desk support.

RCA

USPS
11.2018 - 01.2023
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Handled undeliverable mail in accordance with established procedures.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.

RCA/Station Manager

USPS
11.2018 - 02.2021
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Handled undeliverable mail in accordance with established procedures.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Obtained receipts for registered and certain insured mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Delivered various types of mail on routes according to strict timelines. Also Supervised RCA on Sunday with running Amazon on holidays
  • Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
  • Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.

Holiday Clerk

Usps
11.2018 - 01.2019
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Received, sorted and organized incoming mail, including letters and packages.
  • Operated mail processing equipment and manually sorted mail.
  • Organized and monitored mail supplies and general office supplies for mailroom.
  • Operated photocopier to print, collate and fold documents.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Packaged items in boxes or envelopes and sealed.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels.
  • Identified undeliverable mail and applied markups to return to sender.

Patient Care Technician

DaVita
11.2016 - 01.2018
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Assisted with patient admissions, discharges and transfers.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Delivered personal nursing assistance in pre- and post-operative situations.

Customer Service Manager

Comcast
09.2007 - 01.2016
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Upheld strict quality control policies and procedures during customer interactions.

Customer Service Manager

Verizon Wireless
07.2002 - 01.2007
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Created order management system for sales and customer service personnel to improve client experience.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.

Education

Associate of Science - Human Resources Management

University of Phoenix
Tempe, AZ
11-2026

Some College (No Degree) -

Columbia Union College

High School Diploma -

Bowie High School
Bowie, MD
06.1996

Skills

  • Time management
  • Data entry
  • Customer service
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Office administration
  • Mail handling
  • Prioritizing work
  • Office management
  • File maintenance
  • Appointment scheduling
  • Professional and mature
  • Strong problem solver
  • Scheduling appointments
  • Document management
  • Filing and data archiving

Accomplishments

  • Completed payroll for staff
  • Successfully resolved customer issues
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Developed and implemented mail system, which resulted in increased company efficiency and productivity.

Education and Training

other,other

Certification

  • Workplace Health and Safety Certificate – OSHA Training Institute Education Centers.
  • HIPAA Compliance Certification– HIPAA Exams, Inc.
  • Customer Service Certification – HDI.
  • OSHA Certified
  • MD Driver's License
  • First Aid Certification
  • Home Health Aide (HHA) Certification

Timeline

Office Assistant

Friendship Charter School
07.2024 - Current

RCA

USPS
11.2018 - 01.2023

RCA/Station Manager

USPS
11.2018 - 02.2021

Holiday Clerk

Usps
11.2018 - 01.2019

Patient Care Technician

DaVita
11.2016 - 01.2018

Customer Service Manager

Comcast
09.2007 - 01.2016

Customer Service Manager

Verizon Wireless
07.2002 - 01.2007

Some College (No Degree) -

Columbia Union College

High School Diploma -

Bowie High School

Associate of Science - Human Resources Management

University of Phoenix

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Monique Kendrick