Monique Luna
Florence,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Core Civic
Eloy, Arizona
05.2017 - 02.2018
- Supervised detainees during day-to-day activities
- Maintained daily logs of shift activity
- Conducted internal security checks
- Detected potential threats and quickly diffused conflicts
- Inspected cells and conducted random searches of common areas
- Enforced residents behavior management protocols and wrote incident reports for infractions
- Employed de-escalation techniques, and verbal commands
- Used physical and mechanical restraints to address unruly detainees.
All Purpose Clerk
Fry’s Food Store
San Tan, AZ
11.2011 - 06.2016
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Issued receipts, and refunds
- Resolved customer complaints, answer questions and provide information on procedures and policies
- Replenished inventory, and stock shelves.
- Promptly received and forwarded incoming communications, such as phone calls, to appropriate staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shift Leader
Jack In The Box
San Tan, AZ
03.2010 - 11.2011
- Mentored new hires through their learning
- Follows and directs others to follow store policies and procedures for operational flow at each station
- Handle food, objects, products and utensils
- Ability to perform job functions with minimal supervision
- Ability to work under pressure of meeting productions, schedules and timelines for customers and fellow works
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Graduate/Diploma - Phlebotomy
Pima Medical Institute
Mesa, Arizona03.2015
Graduate/Diploma -
San Tan Foothills High
San Tan Valley, AZ05.2011
Skills
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Teamwork and Collaboration
- Problem Solving
- Professional
- Integrity
- Restraint Techniques
Timeline
Correctional Officer
Core Civic
05.2017 - 02.2018
All Purpose Clerk
Fry’s Food Store
11.2011 - 06.2016
Shift Leader
Jack In The Box
03.2010 - 11.2011
Graduate/Diploma - Phlebotomy
Pima Medical Institute
Graduate/Diploma -
San Tan Foothills High