Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Monique Luna

Las Cruces ,NM

Summary

Proven to excel in high-stress environments, I enhanced guest experiences at Taqueria Chavez by leveraging exceptional customer service and multitasking abilities. Skilled in cash handling and POS operations, my bilingual skills and strong work ethic have consistently driven positive outcomes, encouraging customer loyalty and streamlining operations.

Overview

5
5
years of professional experience

Work History

Server

Taqueria Chavez
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Associate

JCPenney
07.2021 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Member

Whataburger
08.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Victra Wireless
04.2023 - 10.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Rio Grande Preparatory Institute
Las Cruces, NM
05.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Point of sale operation
  • Bilingual

Languages

Spanish
Professional Working

Timeline

Server

Taqueria Chavez
01.2024 - Current

Sales Associate

Victra Wireless
04.2023 - 10.2023

Sales Associate

JCPenney
07.2021 - 04.2024

Team Member

Whataburger
08.2020 - 03.2021

Rio Grande Preparatory Institute

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Monique Luna