Monique Maldonado
Fresno,CA
Summary
Seasoned Store Manager with 20 years experience specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Highly motivated in maintaining brand standards.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar Tree
Fresno, CA
11.2008 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 15 to 25 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assistant Store Manager
Susie's Deals
Fresno, CA
08.2003 - 10.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 5 to10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved weekly payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Education
No Degree - Liberal Arts And General Studies
California State University of Fresno
Fresno, CA06.2007
Skills
- Time Management
- Standard Operating Procedures Understanding
- Customer Service
- Employee Training
- Cash Handling and Reconciliation
- Store Merchandising and Planogram Execution
- Maintaining Clean Work Areas
- Recruiting and Hiring
- Payroll Management
- Inventory Control Procedures
- Scheduling and Time-Tracking
- Multitasking and Organization
Hobbies
-Avid shopper of Torrid website and Fresno store location
-Reading
- Cooking
-Member of the Fresno Host Lion's Club
Timeline
Store Manager
Dollar Tree
11.2008 - Current
Assistant Store Manager
Susie's Deals
08.2003 - 10.2008
No Degree - Liberal Arts And General Studies
California State University of Fresno