Monique Martin
Newport Beach,CA
Summary
Results-driven sales professional with a strong background in luxury hospitality and high-spend clientele. Proven ability to build trust quickly, identify client needs, and consistently upsell premium products through genuine relationship-building. Thrives in fast-paced, target-driven environments and communicates with confidence and polish. Ready to bring strong closing instincts, client-focused sales strategies, and a competitive mindset to a high-performing sales team.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
Work History
Sales Associate
Peplogix
Newport Beach, California
02.2026 - Current
- Engaged customers to understand needs and recommend suitable products.
- Maintained inventory levels and organized merchandise displays effectively.
- Managed customer relationship database to enhance client engagement strategies.
Server
The Pendry Hotel
Newport Beach, USA
09.2023 - 01.2026
- Provided exceptional customer service in a luxury dining environment.
- Consistently upsell premium cocktails, wine, and bottle service, often increasing check averages and surpassing nightly sales goals.
- Provide a luxury-level guest experience in a fast-paced environment serving 100+ guests per shift.
- Receive frequent guest compliments for attentive service and professionalism.
- Handle guest concerns quickly and professionally to maintain brand standards and protect guest loyalty.
- Build rapport with returning guests and high-spend customers, contributing to repeat business and stronger nightly sales.
Sales Assistant
Riteway Mortgages
Newport Beach, CA
02.2019 - 07.2023
- Assisted clients in understanding mortgage options and application processes.
- Coordinated documentation for loan applications and client accounts.
Manager
Sejuiced
Corona del Mar, USA
01.2016 - 06.2022
- Managed and motivated a team of 25 employees to meet daily service and sales goals.
- Trained staff on customer service, product knowledge, and upselling approaches.
- Delegated responsibilities to keep workflow efficient during peak hours.
- Held regular check-ins and performance reviews to support staff growth and improve service quality.
- Maintained a welcoming environment for regular customers, helping strengthen repeat business.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CASkills
- Sales & Upselling
- Client Relationship Building
- Luxury Hospitality Service
- Time Management & Organization
- Communication & Guest Engagement
- Conflict Resolution
- Attention to Detail
Timeline
Sales Associate
Peplogix
02.2026 - Current
Server
The Pendry Hotel
09.2023 - 01.2026
Sales Assistant
Riteway Mortgages
02.2019 - 07.2023
Manager
Sejuiced
01.2016 - 06.2022
Bachelor of Science - Criminal Justice
San Diego State University