Monique Mcalpine
Chicago,IL
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Manger Security Officer
Lincoln
Chicago, IL
08.2022 - Current
- Documented security-related situations and submitted in-depth reports to superiors.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Monitored premises and recorded activity in daily officer reports.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Searched individuals and baggage for weapons and other prohibited items.
- Completed incident reports to record security or loss prevention incidents.
Shift Supervisor
KFC
Chicago, Illinois
02.2021 - 09.2023
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints and reported issues to senior management.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Completed opening and closing duties to facilitate business operations.
- Checked orders for quality and completeness.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Education
High School Diploma -
Community College
Chicago, IL06-2022
Skills
- Customer Engagement
- Staff Management
- Customer-Oriented
- Proven sales record
- Adaptable
- Food Service Background
- Staff Scheduling
- Customer service best practices
- Performance Improvement
- Full service restaurant background
- Inventory Control
- Labor and food cost control
- Safety reviews
- Safety understanding
- Cash handling ability
Timeline
Manger Security Officer
Lincoln
08.2022 - Current
Shift Supervisor
KFC
02.2021 - 09.2023
High School Diploma -
Community College