Monique McIntosh
DULUTH,GA
Summary
Passionate and Self-motivated with a drive for excellence. 12 Years in Life, Health Insurance, and Call Center positions looking to change careers focusing on the Medical Field through Nursing with a desire to serve others. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Uber
06.2017 - 02.2023
- Demonstrated exceptional customer service skills, earning highest ratings in all categories.
- Drove 30-40 hours per week assisting customers to and from locations.
- Responded to passenger concerns and complaints politely and professionally.
- Followed designated routes and schedules while operating vehicles.
Licensed Life and Health Agent
Aflac - Licensed Life & Health Agent
Atlanta, GA
02.2005 - 08.2022
- Recruited and trained new sales representatives on monthly basis
- Increased sales by 20% through upsells and cross-selling of additional products and services
- Sell various types of insurance policies to businesses and individuals on behalf of AFLAC, including life, medical and dental insurance or supplemental policies
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and completion of appropriate forms
Remote Insurance Specialist
Teletech UnitedHealth Care
08.2019 - 01.2020
- Educated customers by keeping them knowledgeable in enrollment process
- Built rapport with clients by providing quality customer service and problem-solving
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Maintained average of 80 in client sales each month
Education
Bachelor of Science - Health Care Compliance And Regulations (BS)
06.2026
Associate of Science - Registered Nurse
06.2024
Skills
- Customer service, Communication skills, Leadership, Organizational skills, Critical Thinker
- Patient-focused care
- Medical office administration
- Compassionate caregiver
Timeline
Remote Insurance Specialist - Teletech UnitedHealth Care
08.2019 - 01.2020
Rideshare Driver - Uber
06.2017 - 02.2023
Licensed Life and Health Agent - Aflac - Licensed Life & Health Agent
02.2005 - 08.2022
ASU Arizona State University - Bachelor of Science, Health Care Compliance And Regulations (BS)
Gwinnett Technical College - Associate of Science, Registered Nurse