Monique McNeill
Glendora
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Nuno’s bistro and bar
Upland
05.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted guests with making food and beverage selections.
- Served food and beverages to patrons and confirmed complete orders.
- I assisted the kitchen with expo duties , making sure food modifications are being prepared correctly , managing ticket times and delivering food to guests.
- Bussing and resetting guests with new silverware and plates upon each course.
- I was in charge of sanitizing each of my tables after guests leave.
- Answering phone calls and taking togo orders.
- Running alcohol and drinks from the bar. I have Extensive knowledge on wines and which foods are best paired together.
- Nuno’s is a fine dining restaurant & bar, we offer the dining experience of coursed out dinners, featuring dinner specials every night, following with events ranging from live music to comedy nights.
- We barrel age and bottle 1- 31 different hand crafted cocktails. They’ve been barrel aged for 140 days , then bottled and wax sealed in house for customers enjoyment at home or at the restaurant.
- A requirement for being a server at nunos you must know the ingredients, and how each dish is prepared and presented.
- Upselling is a huge part of sales and tips in any restaurant, it helps the server and the restaurant, even if it’s just adding a protein to a pasta or salad.
- Servers are required to make all coffee beverages with the espresso machine. Knowing the drinks and maintaining the cleanliness of the coffee station is a must.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Took accurate food and drink orders, using a POS ordering software system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Set up tables in between patrons to reduce wait times.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Participated in banquets or catering functions held outside restaurant premises.
- Reviewed daily specials, menu changes and service specifications.
- Presented menus and answered questions regarding items.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Stocked service areas with supplies during slow periods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Restaurant Server
The Diplomat jr
Glendora
03.2023 - 06.2024
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Processed payments from customers using cash registers or POS systems.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Stocked service areas with supplies during slow periods.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Garnished dishes and beverages to serve visually appealing menu items.
- Followed up on guest requests in a timely manner.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored inventory levels of all products used in restaurants operations.
- Presented menus and answered questions regarding items.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Restaurant Server
Clubhouse 66
Glendora
07.2021 - 08.2023
- At clubhouse 66 i started off as a hostess, 5 months later i was moved up to expo line , and then i was moved up as server.
- Informed customers of daily specials and signature menu items.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Processed payments from customers using cash registers or POS systems.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Set up tables in between patrons to reduce wait times.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Stocked service areas with supplies during slow periods.
- Ensured compliance with health and safety regulations.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Trained new employees to perform duties.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
Restaurant Server
The broken yolk
Glendora
02.2023 - 07.2023
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Processed payments from customers using cash registers or POS systems.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Set up tables in between patrons to reduce wait times.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Stocked service areas with supplies during slow periods.
- Ensured compliance with health and safety regulations.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
- Followed up on guest requests in a timely manner.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
Bottle Server
3 Vinos
West Covina
11.2022 - 03.2023
- Implemented upselling techniques to maximize revenue.
- Cleaned stemware following proper sanitation guidelines recommended by health department.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed cashier duties accurately counting back change to customers as necessary.
- Created and maintained a welcoming atmosphere for all guests.
- Stored unopened bottles correctly according to company policy.
- Developed rapport with regular customers to encourage repeat business.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Adhered to all food safety and quality regulations.
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Delivered food and beverages to tables in a timely manner while ensuring accuracy of orders.
- Took drink orders from tables and bar area and relayed to bartenders.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Greeted customers, provided menus and answered questions about menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Participated in team meetings and training sessions to improve service and sales skills.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Responded quickly to any spills that may have occurred during service period.
- Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
Restaurant Hostess
Bella Sera Trattoria
Monrovia
02.2019 - 03.2020
- Managed reservations, waitlists, and special requests for large parties.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered telephone to provide dining information and take reservations.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Monitored dining area to assess server capacity and estimate wait times.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Inspected dining and serving areas for cleanliness and proper setup.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Accepted payments from guests for dine-in and take-out foods.
- Adhered to all safety regulations set forth by the restaurant management team.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted with setting up banquet rooms for special events.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restaurant Team Member
The brass elephant
Monrovia
06.2015 - 02.2019
- This was a family owned restaurant and bar, my mom owned and managed it. I would help out with hosting , kitchen prep, and anything else behind the scenes.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Followed health code regulations when handling food items safely.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Packaged and bagged cooked food and prepared items.
- Greeted customers and provided menus.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Refilled condiments, napkins and server workstations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Cleaned counters and common areas to minimize spread of germs.
- Delivered food to tables in a timely manner.
Education
High School Diploma -
Monrovia High School
Monrovia, CA06-2019
Skills
- Customer service
- Food safety
- POS system
- Menu knowledge
- Attention to detail
- Effective communication
- Food and beverage upselling
- Wine pairing
- Food service etiquette
- Alcohol service regulations
- Dining customer service
- Transactions and cash handling
- Food handling safety
- Teamwork
- Multitasking Abilities
- High volume dining
- Customer satisfaction
- Professional appearance
- Menu description knowledge
- Table turnover
- Analytical skills
- Interpersonal skills
- Food handling
- Adaptability and flexibility
Timeline
Restaurant Waiter
Nuno’s bistro and bar
05.2024 - Current
Restaurant Server
The Diplomat jr
03.2023 - 06.2024
Restaurant Server
The broken yolk
02.2023 - 07.2023
Bottle Server
3 Vinos
11.2022 - 03.2023
Restaurant Server
Clubhouse 66
07.2021 - 08.2023
Restaurant Hostess
Bella Sera Trattoria
02.2019 - 03.2020
Restaurant Team Member
The brass elephant
06.2015 - 02.2019
High School Diploma -
Monrovia High School