Monique Monds
DURHAM,NC
Summary
Detail-oriented professional with strong skills in administrative procedures, customer relations, and verbal communication. Proven ability to enhance team performance and streamline processes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
INSTRUCTIONAL ASSISTANT
DURHAM PUBLIC SCHOOLS
DURHAM
10.2022 - Current
- Assisted teachers in planning and implementing instructional activities to enhance student learning.
- Supported classroom management by maintaining a positive and productive environment for students.
- Collaborated with educators to adapt lesson plans for diverse learning needs and styles.
- Monitored student progress, providing feedback to teachers on individual and group performance.
TITLE/ REGISTRATION CLERK
NCDMV AGENCY
Durham, NC
08.2016 - 10.2023
- Processed vehicle registrations efficiently, ensuring compliance with state regulations.
- Maintained accurate records in database systems to support customer inquiries and service delivery.
- Assisted customers with documentation requirements, streamlining registration procedures for improved satisfaction.
- Trained new staff on operational protocols and customer service standards to enhance team performance.
- Process over 80 in and out of state titles daily ensuring accuracy.
ACCOUNTS PAYABLE CLERK
FRED ANDERSON TOYOTA
RALEIGH
10.2021 - 09.2023
- Processed vendor invoices accurately and in a timely manner, ensuring compliance with company policies.
- Reconciled monthly statements and resolved discrepancies to maintain accurate financial records.
- Collaborated with cross-functional teams to streamline accounts payable processes and enhance efficiency.
- Trained new staff on accounts payable procedures, fostering team knowledge and consistency in operations.
Education
Associate of Science - BUSINESS
STRAYER UNIVERSITY
Charlotte, NC05-2019
Skills
- Administrative procedures
- File organization
- Verbal communication
- Business negotiation support
- Administrative support
- Data entry
- Telephone reception
- Scheduling appointments
- Customer relations
- Office management
Timeline
INSTRUCTIONAL ASSISTANT
DURHAM PUBLIC SCHOOLS
10.2022 - Current
ACCOUNTS PAYABLE CLERK
FRED ANDERSON TOYOTA
10.2021 - 09.2023
TITLE/ REGISTRATION CLERK
NCDMV AGENCY
08.2016 - 10.2023
Associate of Science - BUSINESS
STRAYER UNIVERSITY