Monique Montes
The HappyCo
El Cajon
2
Languages
9
years of professional experience
Highly motivated individual pursuing opportunity which will allow me to grow professionally, while effectively utilizing my versatile skill set to help promote your corporate mission and exceed team goals.
Work History
Customer Service Representative
8 Months- Managed high volume of customer interactions via phone, email, and chat with efficiency.
- Managed high volume of customer interactions via email, and chat with efficiency.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted in training new team members on company policies and customer service best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Office Assistant/Junior Accountant
2 Years- I was an Office Assistant for about a year and a half, Answered the phone and directed vendors and clients to the appropriate contacts. Placed weekly office orders online to make sure our staff could have the material they needed. Sent out/packaged FedEx packages to our clients for any time sensitive matter and biweekly payroll. Maintained multiple billing spreadsheets, ensuring data accuracy and timely updates. I was in charge of printing, folding, and stuffing checks for all of our clients and also mailing them out every day. Updated the office on changes and provided assistance to team members. Kept up with 100+ staff members, as well as knowing what clients were theirs. Trained staff individually on new phone systems and made sure everyone was up to date. Transitioned to Junior Accounting in December 2019 for 4 months, reviewed and processed invoices and purchase orders for 8 restaurants, ensuring data accuracy. Every week I performed detailed cost analysis, managed accounts payable and conducted weekly financial reports.
Sales Associate
1 Year 4 Months- Organized inventory and curated seasonal displays to enhance customer engagement and maintain brand aesthetics. I anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. Handled POS transactions, including credit cards, cash, exchanges, and returns, ensuring accuracy and efficiency in cash flow.
Education
Diploma
Skills
Customer Service
Organizational skills
Time Management
Active Learning
Data Entry
Financial Reporting
Microsoft Office
Excel
POS System
Communication
Billing
Cash Flow
Conflict Resolution
Microsoft outlook
Product knowledge
Order processing
Administrative support
Spreadsheets
Languages
English
Spanish
Awards
- Employee of the Month - Sales Associate at JCPenney 2017
- All Star of the Month Flores Financial Services - August 2019
Timeline
Customer Service Representative
The HappyCo
08.2025 - 04.2026Read More
Office Assistant/Junior Accountant
Flores Financial Services
03.2018 - 03.2020Read More
Sales Associate
JCPenney
11.2016 - 03.2018Read More
Grossmont High School
Diploma
Read More