Monique Morris
Summary
Customer focused professional with extensive experience in hospitality and customer service. Skilled in enhancing guest relations, providing excellent service, and adapting to dynamic environments. Proven ability to work effectively in team settings and independently. Committed to maintaining a positive and professional demeanor. Compassionate Certified Home Health Aide known for working productively and efficiently to deliver consistent care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hotel Clerk
Mackinaw Seasonal Resort
05.2024 - 10.2024
- Greeted guests, handled check-ins and check-outs, and managed reservations.
- Provided excellent customer service, ensuring guest satisfaction.
- Managed administrative tasks, including handling payments and record-keeping.
Spa Attendant
Yellowstone Club
11.2023 - 04.2024
- Maintained cleanliness and organization in the spa area.
- Assisted guests with scheduling spa treatments.
- Ensured compliance with health and safety regulations.
Barista
Starbucks
06.2023 - 10.2023
- Prepared and served high-quality coffee and beverages.
- Managed daily café operations, including cash handling and inventory checks.
- Created a welcoming environment for customers.
Amazon Call Center Team Lead
Ibex Global
09.2020 - 06.2023
- Led a team of customer service representatives in a high-volume Amazon call center.
- Monitored team performance, provided coaching, and ensured quality customer interactions.
- Assisted with escalated customer issues, ensuring swift and effective resolution.
- Trained new hires on call center protocols, Amazon policies, and customer service best practices.
- Managed performance metrics to maintain service level agreements and customer satisfaction.
Nail Technician/Receptionist
Norwegian Cruise Line
07.2019 - 08.2020
- Provided professional nail care services, including manicures and pedicures.
- Managed front desk operations and scheduled appointments.
- Ensured cleanliness and sanitation compliance.
Public Relations Agent / Front Office
Luxury Bahia Principe Runaway Bay
08.2017 - 07.2019
- Managed customer inquiries and provided service information.
- Assisted in marketing campaigns and event planning.
- Handled administrative duties, including data entry and correspondence.
Restaurant Server/Hostess
Mystic Mountain Restaurant & Bar
10.2013 - 10.2015
- Greeted guests, took orders, and provided excellent dining service.
- Ensured a pleasant dining experience through timely and courteous service.
- Assisted in restaurant setup and maintained cleanliness.
Server
Burger King
05.2013 - 09.2013
- Assisted customers with menu selections and processed orders.
- Handled cash transactions and maintained a clean workspace.
Server
Breezes Runaway Bay
02.2011 - 05.2013
- Served guests in a fast-paced dining environment.
- Ensured tables were clean and ready for new guests.
Sales Representative
Abdullah Marketing & Printing Enterprise
12.2010 - 01.2011
- Assisted customers in selecting products and processing transactions.
- Promoted special offers and increased sales.
Telephone Operator & Customer Service Representative
National Youth Service Training - St. Ann's Bay Hospital
04.2010 - 09.2010
- Answered calls and provided information on hospital services.
- Assisted with administrative and front-desk tasks.
Education
Ferncourt High School
HHA -
Paglia Training Center - Home Health Aide Training
Food And Beverage Restaurant Services
HEART College of Hospitality Services
Data Entry Clerk
National Youth Service
Lovenia School of Cosmetology
Skills
- Guest relations
- Hospitality operations
- Administrative support
- Customer service
- Team leadership
- Time management
- Effective communication
- Attention to detail
- Patience and tolerance
- Microsoft office
- Team collaboration
- Data gathering
- Team supervision
- Team building
- Multitasking capacity
- Guest registration
- Concierge services
- Public speaking
- Front desk operations
- POS systems
Certification
- Certified Home Health Aide
- Food and Beverage Nutrition
- Nail Technician
- Heart Safe First Aid CPR
- Fire Prevention and Fire Fighting Elementary
- First Aid
References
Available upon request.
Timeline
Hotel Clerk
Mackinaw Seasonal Resort
05.2024 - 10.2024
Spa Attendant
Yellowstone Club
11.2023 - 04.2024
Barista
Starbucks
06.2023 - 10.2023
Amazon Call Center Team Lead
Ibex Global
09.2020 - 06.2023
Nail Technician/Receptionist
Norwegian Cruise Line
07.2019 - 08.2020
Public Relations Agent / Front Office
Luxury Bahia Principe Runaway Bay
08.2017 - 07.2019
Restaurant Server/Hostess
Mystic Mountain Restaurant & Bar
10.2013 - 10.2015
Server
Burger King
05.2013 - 09.2013
Server
Breezes Runaway Bay
02.2011 - 05.2013
Sales Representative
Abdullah Marketing & Printing Enterprise
12.2010 - 01.2011
Telephone Operator & Customer Service Representative
National Youth Service Training - St. Ann's Bay Hospital
04.2010 - 09.2010
Ferncourt High School
HHA -
Paglia Training Center - Home Health Aide Training
Food And Beverage Restaurant Services
HEART College of Hospitality Services
Data Entry Clerk
National Youth Service
Lovenia School of Cosmetology