Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Monique Nash

Jackson, MS,MS

Summary

Dependable management professional with a proven track record of meeting tight deadlines and taking on additional responsibilities. Enthusiastic team player with a strong work ethic and advanced problem-solving skills. Highly skilled in oral and written communication, active listening, and analytical thinking. Known for enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Results CX
03.2022 - Current
  • To resolve any customer issues while providing excellent customer service to customers by answering phone, chat or internet.

Customer Service Technical Support

VXI Global Solutions
03.2021 - 11.2021
  • To provide strong trouble shooting knowledge for common software errors for wireless cell phones
  • Develop moderate knowledge of equipment repair and maintenance limited to the following: testing phones and other wireless equipment to ensure optimal performance.

Customer Service Representative

C3I Solutions
01.2019 - 10.2020
  • To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard.

Independent Contractor

ISN Corporation
08.2016 - 12.2019
  • Reviewer for stores and gas stations or any operating business that accepts the SNAP program
  • (EBT Food Stamps) Make sure everything is up to code and no violations.

Self Employed

Child Care Services
08.2014 - 07.2016
  • Provide excellent home care for children ages 3 months to 16 years of age
  • Provide meals and homework assistance.

General Manager

Pizza Hut
02.2011 - 08.2014
  • Develop budgets, Financial Planning and Strategy
  • Verbal communication, Customer Focus, Management Proficiency
  • Quality Focus, HR, Labor, Food cost and Monthly P&L Statements
  • Managed over 25 employees, training and development
  • Maintains Customer satisfaction by monitoring, evaluating and auditing food, beverage and service offering; initiating improvements; building relationships with preferred customers
  • Maintains safe, secure and healthy facility environment by establishing, following and enforcing sanitation standards and procedures, complying with health department regulations
  • Created teamwork and dedicated employees.

Reliable Property Management and Appraisal Services
01.2000 - 08.2010
  • Assist in field appraisals and entering data for the appraiser
  • Oversaw 250 plus 280 units
  • Properties all over the city of Jackson, multi-family and single-family housing
  • Responsible for accounts payables, receivables for owners and the company
  • Oversaw renovations projects new and old with contractors
  • Managed daily operations of renting, tenant overturn and customer satisfaction
  • Responsible for Investor P&L resulting from property operations
  • Managed monthly rent collections in excess of $100k per month
  • Managed repair, renovation and restoration of more than 100 apartments units
  • Supervised a staff of 5 and more than 50 subcontractors.

Education

Continue education Real Estate Law -

Hinds Community College
06.2000

Business Administration -

Suny Cobleskill
12.1993

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel

Hobbies and Interests

  • Reading
  • Crafting
  • Poetry writing
  • Movies

Certification

  • ServSafe Food Handler's Certification
  • Certificate Property Management and Marketing, IREM( Institute Of Real Estate Management 2006

Timeline

Customer Service Representative

Results CX
03.2022 - Current

Customer Service Technical Support

VXI Global Solutions
03.2021 - 11.2021

Customer Service Representative

C3I Solutions
01.2019 - 10.2020

Independent Contractor

ISN Corporation
08.2016 - 12.2019

Self Employed

Child Care Services
08.2014 - 07.2016

General Manager

Pizza Hut
02.2011 - 08.2014

Reliable Property Management and Appraisal Services
01.2000 - 08.2010

Business Administration -

Suny Cobleskill

Continue education Real Estate Law -

Hinds Community College

Similar Profiles

CREATE PROFILE
Monique Nash