Monique Nila
Army Reserve
Moorpark,CA
1
Certification
10
years of professional experience
Aviation Life Support Systems Repair supporting ALSE inspections, flight records, and equipment accountability under a Secret clearance. Manages reports, spreadsheets, and data logs that track approximately 100+ personnel, sensitive gear, and inventory valued at $1.5M+. Enhances organizational readiness by streamlining ARMS inspection projects per year, discrepancy resolution, and enforcing compliance with updated publications and safety messages.
Work History
AVIATION LIFE SUPPORT SYSTEMS REPAIR (WG-4818-08)
2 Years 10 Months- Active DOD secret security clearance
- Developed written statistical and narrative reports addressing personnel, budget, travel, work plans, workload units, manpower distribution, and procurement to meet reporting requirements.
- Create and maintain data entry logs to track personnel flight gear inspections and life support equipment.
- Manage and ensure manuals, AMAM, safety messages, and publications are current and distributed.
- Develop and implement policies, procedures, and guidelines and assess their impact on the ALSE shop.
- Manage projects and ARMS inspection from start to finish.
- Created and maintained data entry logs for tracking personnel flight gear inspections and life support equipment, ensuring accurate recordkeeping.
- Respond to reporting requirements by developing written statistical and narrative reports to personnel, budget, travel, work plans, workload units and manpower distribution, and procurement.
- Assisted with the accountability of unit’s property with the completion of regular inventory counts of equipment worth in excess of $1.5 million.
- Create spreadsheets for more efficient recordkeeping for upcoming inspections or issues with flight gear and night vision devices.
- Collaborated with colleagues across departments to optimize workflows, resulting in streamlined processes across the organization.
- Collaborate with colleagues across different departments to optimize workflows that lead to streamlined processes within the organization as a whole.
SIGNAL SUPPORT SYSTEM SPECIALIST
9 Years 10 Months- Intimately familiar with Army technical manuals and applicable references in order to perform troubleshooting tasks for signal support services including radio, wire, and battlefield automated systems.
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Collaborated with team to accomplish critical tasks under high-pressure situations, ensuring mission success.
- Monitored communications to detect important information related to current and planned military operations.
- Assisted in tactical planning by compiling and evaluating operations and intelligence data to inform decision-making.
- Monitored communications to identify key information related to ongoing and planned military operations, enhancing situational awareness.
- Assisted with flight operations by processing flight paperwork, assuring records are up to date, and tracking aircraft during missions.
- Army Reserve, Los Alamitos, CA
ORDER PROCESSING ADMINISTRATOR
10 Months- Maintained organized files and records to support informed organizational decisions, submitting reports to senior management as needed.
- Collaborated on team projects, contributing to effective teamwork and shared goals.
- Processed customer orders in line with established policies and procedures.
- Managed returns and exchanges to enhance customer satisfaction while ensuring compliance with company policies.
- Completed paperwork, recognized discrepancies and promptly addressed discrepancies for resolution.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Maintained files and records useful in making organizational decisions with occasional reports submitted to senior management.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Participated and gave effective feedback in regular meetings to address administrative issues and provided recommendations for program improvement.
- Updated company tracking system with latest information.
- Verified information to support purchase requests.
- Boeing, Seal Beach, CA (40hrs/week)
CUSTOMER SERVICE REPRESENTATIVE
10 Months- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated calls efficiently, ensuring customer satisfaction while aligning solutions with company policies.
- Responded to billing concerns, custom order questions, and account inquiries.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored client accounts, such as, current or past due balances, current or past orders, and incoming payments as well as issued receipts of payment or credit.
- Achieved high customer satisfaction by proactively addressing needs and resolving concerns through strategic communication.
- Prepared and maintained records accurately and up to date with the latest data to prevent errors in processing or delivery.
- Innova Disc Golf, Ontario, CA (40hrs/week)
LEVEL 4 ASSOCIATE
2 Years 5 Months- Delivered exceptional customer service during high-volume, fast-paced operations, ensuring customer satisfaction.
- Trained new team members on POS system operation, customer service strategies and sales goals.
- Resolved inquiries about store policies and concerns, enhancing overall customer experience.
- Guided new team members in POS system operation and customer service strategies, contributing to team sales goals.
- In-N-Out Burger, Ontario, CA (20-30hrs/week)
CUSTOMER SERVICE REPRESENTATIVE
2 Years 2 Months- Closely assisted General & Office Managers with overseeing on-site Association RV Park. Collaborated with HOA Board of Directors to enforce CC&R's, By-Laws, Amendments, and Rules & Regulations.
- Addressed customer inquiries, delivering clear and concise information to enhance satisfaction.
- Handled incoming calls on 6 lines, providing tactful and effective assistance to callers.
- Responded to phone inquiries promptly, ensuring timely resolution of customer questions.
- Mailed monthly invoices, newsletters, received and distributed outgoing and incoming mail.
- Typed correspondences including demand letters and work orders.
- Glen Ivy RV Park, Corona, CA (40hrs/week)
Education
Bachelor of Science - Business Management
- National Honor Society Member
Skills
Administrative and office support
Records maintenance
Order processing
Data entry
Document control
Calendar management
Excellent written and verbal communication
Teamwork and collaboration
Meeting deadlines
Workflow coordination
Project coordination
Affiliations
Member of National Society of Collegiate Scholars (NSCS)
Certification
Active DoD Secret Clearance
Timeline
AVIATION LIFE SUPPORT SYSTEMS REPAIR (WG-4818-08)
U.S Army Reserve Command
10.2023 - CurrentRead More
ORDER PROCESSING ADMINISTRATOR
Boeing
12.2022 - 10.2023Read More
CUSTOMER SERVICE REPRESENTATIVE
Innova Disc Golf
05.2021 - 03.2022Read More
LEVEL 4 ASSOCIATE
In-N-Out Burger
12.2018 - 05.2021Read More
SIGNAL SUPPORT SYSTEM SPECIALIST
Army Reserve
10.2016 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Glen Ivy RV Park
10.2016 - 12.2018Read More
Grand Canyon University
Bachelor of Science from Business Management
Read More