Monique Moundou
Baltimore,MD
Summary
Dependable and detail oriented professional with excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Vetlu
Richmond, VA
02.2022 - 12.2022
- Generated documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to over 50 inquiries and complaints per week.
- Registered vendors and customers on database to maintain updated roster.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Executive Assistant
Dartaby
Silver Spring, MD
03.2020 - 03.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Sales Associate
JCPenney
Wheaton, MD
11.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
Program Coordinator
MMUMC
Rockville, MD
06.2015 - 06.2018
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
- Participated in community events to promote services and engage with public.
- Helped staff customize plans for specific groups based on age of ability level.
- Scheduled events in recreation facilities and monitored facility conditions.
Counselor Aide
Wheaton High School
Wheaton, MD
08.2016 - 05.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, and maintaining files.
Education
Bachelor of Science - Psychology
Towson University
Towson12.2023
Associate of Arts - Psychology
Montgomery College
Rockville, MD12.2022
High School Diploma -
Wheaton High School
Wheaton, MD06.2018
Skills
- Customer service
- Critical thinking
- Problem solving
- Verbal and written communication
- Ability to make connections
- Quick learner
- Team player
- Leadership
- Flexibility
- Adaptability
- Microsoft office
- Google suite
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Logistics Coordinator
Vetlu
02.2022 - 12.2022
Executive Assistant
Dartaby
03.2020 - 03.2022
Sales Associate
JCPenney
11.2018 - 04.2020
Counselor Aide
Wheaton High School
08.2016 - 05.2018
Program Coordinator
MMUMC
06.2015 - 06.2018
Bachelor of Science - Psychology
Towson University
Associate of Arts - Psychology
Montgomery College
High School Diploma -
Wheaton High School