Monique Orrantia
Summary
Well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with communication and time management skills.
Overview
19
19
years of professional experience
Work History
Operating Room Coordinator/Scheduler
Keck Hospital of USC
Los Angeles, CA
05.2023 - Current
- Coordinated with surgeons and medical staff to ensure accurate scheduling of procedures.
- Resolved conflicts between patient schedules, doctor availability, and equipment needs.
- Created reports for administrative purposes detailing the usage of operating rooms, personnel, and supplies.
- Communicated regularly with nursing staff regarding upcoming surgeries, changes in schedules, and any necessary adjustments.
- Performed data entry into various computer systems related to OR scheduling activities.
- Organized and maintained operating room supplies and equipment.
- Facilitated communication between OR staff members to ensure smooth workflow throughout the day's schedule.
Support Coordinator/Patient Access Representative
Keck Medical Center of USC
Los Angeles, CA
03.2021 - 02.2022
- Responsible for timely and accurate check in/out of large volume, high priority patient inquires throughout Keck Clinics-Family Medicine, Internal Medicine, Specialty Clinics
- Executed appointment setting, follow up phone call inquiries, and adhered to HIPPA regulations for multiple clinics throughout Keck Clinics
- Provided consistent and operational excellence to maintain stellar patient/customer care with compassion and integrity
- Demonstrated ability to conduct resourceful problem solving while collaborating with clinical staff and colleagues
Patient Access Representative
Keck Medical Center of USC
Los Angeles, California
04.2017 - 03.2019
- Utilized customer/ patient/ team service skills and detailed system knowledge to support hospital and clinic operations
- Ability to decipher emergent patient calls and direct with prompt and courteous demeanor
- Organized and maintained confidential records by updating and obtaining both personal and financial information from patients.
- Effectively and accurately update patients, clinics and clinicians with pertinent information
- Responsible for ensuring the vision and values of KNOWN by assisting members and creating a compassionate and valuable experience
Unit Secretary Emergency Services
InterCommunity Hospital-CVHP
Covina, CA
06.2006 - 03.2016
- Monitored and tracked project performance data with Excel spreadsheets to generate statistical Los Angeles County Information.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly under high pressure.
- Trained and directed student volunteers and onboarding employees
- Served as the point of contact for 300 bed hospital and surrounding communities throughout San Gabriel Valley.
Education
Associate of Arts -
Glendale Community College
Glendale, CA true -
Skills
- Ability to establish and maintain cooperative and collaborative working partnerships
- Skill in prioritizing assignments to complete work in a timely manner
- Ability to accept ambiguous circumstances and take ownership while working
- Knowledgeable with the inner workings of USC campuses, computer systems and medical terminology
Timeline
Operating Room Coordinator/Scheduler
Keck Hospital of USC
05.2023 - Current
Support Coordinator/Patient Access Representative
Keck Medical Center of USC
03.2021 - 02.2022
Patient Access Representative
Keck Medical Center of USC
04.2017 - 03.2019
Unit Secretary Emergency Services
InterCommunity Hospital-CVHP
06.2006 - 03.2016
Associate of Arts -
Glendale Community College
true -