Monique Peterson
Lawrenceville,GA
Summary
Skilled dispatcher with several years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Overview
9
9
years of professional experience
Work History
Dispatcher
BizzyLanes LLC
Lawrenceville, Georgia
09.2021 - Current
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked changes in computer system to keep records current and accurate.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Account Coordinator
Archway Marketing
07.2015 - 09.2021
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Guided employees in handling difficult or complex problems.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Utilized problem solving skills to resolve customer issues in a timely manner.
Education
High School Diploma -
Peekskill High School
Peekskill, NY06-2005
Skills
- Driver communication
- Data entry
- Tracking systems
- Service planning
- Problem-solving
- Navigation support
- Attention to detail
- Call handling
- Customer service
- Database maintenance
Timeline
Dispatcher
BizzyLanes LLC
09.2021 - Current
Account Coordinator
Archway Marketing
07.2015 - 09.2021
High School Diploma -
Peekskill High School