Monique Ramos
Santa Maria,CA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
4
4
years of professional experience
Work History
Transportation Dispatcher
Holliday Rock Co
San Luis Obispo, CA
08.2023 - Current
- Received and processed customer orders for transportation services.
- Monitored drivers' progress and updated customers on their shipment status.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Provided support to drivers in regards to directions, paperwork.
- Generated reports for management review related to driver performance, delivery delays.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Provided customers contacting call center with exceptional service and support.
Patient Registration Specialist
Dignity Health - Marian Regional Medical Center
Santa Maria, CA
03.2023 - 06.2023
- Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
- Greeted and registered patients in a courteous and professional manner.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Informed patients of their rights and responsibilities regarding healthcare services.
- Provided customer service to all individuals entering the hospital by providing directions, answering questions, and assisting them in any way possible.
- Maintained confidentiality of all protected health information according to HIPAA regulations.
Financial Assistant II
Dignity Health
Santa Maria, CA
12.2022 - 03.2023
- Managed financial forms, permanent records and employee files.
- Coded invoices and other records to maintain organized and accurate records.
- Performed financial calculations for amounts due, interest charges and balances.
- Process referrals, communicating with all insurance companies.
Medical Assistant
Allergy Partners
Santa Maria, CA
10.2022 - 12.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Allergy testing
- Spirometry testing
- Organized patient charts before each day's clinic sessions began.
Medical Assistant Pulmonary
Dignity Health
Arroyo Grande, CA
04.2021 - 12.2022
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Medical Receptionist
Arensdorf Chiropractic
Santa Maria, CA
01.2020 - 01.2021
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed relevant insurance and other claim forms.
- Provide vision exams
- Collect urine specimens
Education
Medical Assisting Program - Medical Assisting
Santa Barbara Business College - Santa Maria
Santa Maria, CA03-2020
High School Diploma -
Peter B Fitzgerald
Santa Maria, CA06-2003
Skills
- Phlebotomy
- HIPAA Compliance
- Patient Flow Management
- Data Entry
- Vital Sign Monitors
- Account Management
- Respiratory Equipment Utilization
- Understands Medical Procedures
- Adaptable
- Insurance Verification
- Understanding of Medical Laws
- 140 Externship Hours Completed
- 120 Clinical Training Hours
- Trained in application of ICD-10, CPT and HCPCS
- Strong Leadership
References
References available upon request.
Timeline
Transportation Dispatcher
Holliday Rock Co
08.2023 - Current
Patient Registration Specialist
Dignity Health - Marian Regional Medical Center
03.2023 - 06.2023
Financial Assistant II
Dignity Health
12.2022 - 03.2023
Medical Assistant
Allergy Partners
10.2022 - 12.2022
Medical Assistant Pulmonary
Dignity Health
04.2021 - 12.2022
Medical Receptionist
Arensdorf Chiropractic
01.2020 - 01.2021
Medical Assisting Program - Medical Assisting
Santa Barbara Business College - Santa Maria
High School Diploma -
Peter B Fitzgerald
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