Drusilla Townsend
Webb City,Missouri
Summary
Dynamic Transportation Dispatcher with a proven track record at Auto Truck Transport, excelling in conflict resolution and decision-making. Enhanced service reliability through effective logistics coordination and strong communication skills. Recognized for implementing process improvements that boosted operational efficiency and fostered positive vendor relationships. Adaptable and committed to safety compliance in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Transportation Dispatcher
Auto Truck Transport
09.2010 - 09.2017
- Monitored transportation schedules to ensure timely deliveries and optimize route efficiency.
- Assisted in coordinating logistics for fleet operations, improving overall service reliability.
- Communicated with drivers and clients to address inquiries and resolve issues promptly.
- Utilized dispatch software to track vehicle locations and manage delivery assignments effectively.
- Collaborated with team members to maintain accurate records of shipments and driver performance.
- Supported safety protocols by ensuring compliance with transportation regulations during dispatch activities.
- Developed strong relationships with vendors to enhance operational support and service quality.
Tri State Motor Transit
TSMT
03.1996 - 09.2010
- Resolved customer inquiries through effective communication and problem-solving skills
- Managed high-volume calls while maintaining service quality and customer satisfaction
- Trained new team members on company policies and customer service protocols
- Implemented process improvements that enhanced response times and efficiency
Sunbeam Factory
Sunbean
03.1985 - 10.1986
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
GED -
Van Horn High School
Kansas City, MO05-1972
Skills
- Conflict resolution techniques
- Weather conditions awareness
- Public relations management
- Employee management
- Warehousing environments
- Strong decision-making
Accomplishments
- Promoted to Dispatcher within 6-12 months of hire as a result of handling and resolving a high-stress case effectively.
- Managed a database of over 250 clients effectively, which improved relationships and drove business success.
- Established long-term relationships with several lucrative clients through extensive listening, customer engagement, and a positive attitude, which resulted in more than in revenues annually.
- Researched issues and conflicts to determine the best solutions, which enabled better response times and reduced complaint calls.
- Developed highly optimized routes for drivers, reducing delivery times by minutes.
Timeline
Transportation Dispatcher
Auto Truck Transport
09.2010 - 09.2017
Tri State Motor Transit
TSMT
03.1996 - 09.2010
Sunbeam Factory
Sunbean
03.1985 - 10.1986
GED -
Van Horn High School