Overview
Work History
Education
Skills
Timeline
Generic

Monique Ramsey

Stafford,Texas

Overview

13
13
years of professional experience

Work History

Beauty Advisor (Trend)

Macys Department Store
Sugar Land, TX
08.2024 - Current
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.

Makeup Artist

Macy's M.A.C
Sugar Land, TX
12.2023 - Current
  • Demonstrated makeup application techniques to clients based on individual features and preferences.
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
  • Conducted demonstrations at cosmetic counters to promote new products.
  • Performed makeovers for fashion shows and special events.
  • Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
  • Consulted with clients about desired look or color palette prior to application process.
  • Educated customers on proper usage of skincare products for optimal results.
  • Provided makeup services for weddings, proms and other special events.
  • Promoted sales events and product launches to customers.
  • Handled appointment booking, canceling and rescheduling.
  • Trained and mentored new makeup artists.

Back of House Support

Macy's
Sugar Land, TX
09.2022 - Current
  • Maintained a clean and safe work environment by adhering to all safety regulations and ensuring proper sanitation standards were met.
  • Restocked supplies as needed throughout shift.
  • Assisted with unloading delivery trucks on a regular basis.

Customer Service Representative

Gold Vines Inc.
Reading, PA
05.2019 - 01.2021
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize merchandise sales.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.

Customer Service Representative

R.A.M.S.A.Y Construction Management
New York, NY
05.2019 - 11.2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Prequalified for contract bidding in construction phase.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Confirmed project compliance, reviewing contractor scope, materials and pricing take-off for competitive bidding with zero lost time accidents.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Determined optimal construction requirements and site plans.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Temp Worker

Gage Personnel
Reading, PA
03.2018 - 05.2020
  • Determined optimal construction requirements and site plans.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Followed company, safety and performance requirements at all times.
  • Organized and cleaned work areas for safety and professional appearance.

Temp Worker

Manpower
Reading, PA
04.2012 - 05.2020
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Greeted customers and offered immediate assistance.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Followed company, safety and performance requirements at all times.
  • Pitched in to assist supervisors and to handle various tasks.

Education

Associate of Arts - Business Administration And Management

Reading Area Community College
Reading, PA
09.2023

Skills

  • Sales expertise
  • Adaptive team player
  • Retail sales customer service
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Technologically savvy
  • Call center experience
  • Customer relations
  • Clerical support

Timeline

Beauty Advisor (Trend)

Macys Department Store
08.2024 - Current

Makeup Artist

Macy's M.A.C
12.2023 - Current

Back of House Support

Macy's
09.2022 - Current

Customer Service Representative

Gold Vines Inc.
05.2019 - 01.2021

Customer Service Representative

R.A.M.S.A.Y Construction Management
05.2019 - 11.2020

Temp Worker

Gage Personnel
03.2018 - 05.2020

Temp Worker

Manpower
04.2012 - 05.2020

Associate of Arts - Business Administration And Management

Reading Area Community College

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Monique Ramsey