Monique Rangel
Lawndale,CA
Summary
Motivated and customer-focused retail professional with years of experience in delivering exceptional service, managing inventory, and driving sales. Eager to leverage strong communication and problem-solving skills to contribute to the success of a dynamic team and provide an outstanding experience for customers
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
7
7
years of professional experience
Work History
Manager
Culto Futbol
Santa Monica, CA
04.2025 - Current
- Led operational strategies to enhance team performance and efficiency.
- Developed training programs for staff, improving skill sets and service quality.
- Streamlined communication processes, fostering collaboration across departments.
- Implemented data-driven decision-making practices to guide resource allocation.
- Oversaw project management initiatives, ensuring timely completion within budget constraints.
- Mentored junior managers, promoting professional growth and leadership capabilities.
- Analyzed market trends to inform strategic planning and competitive positioning.
- Fostered a positive workplace culture through employee engagement initiatives and feedback mechanisms.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Burlington
01.2022 - Current
- Manage critical day-to-day store operations
- Back of House/Receiving/MTA and Markdowns
- Point of Service/Front End operations and Human Resource
- Direct supervision and management of Customer Service Supervisors
- Manage Human Resources Initiatives including but not limited to staffing, training, attendance, scheduling, availability, communication and break room message board compliance
- Assist in management of all areas of store operations as needed set the standard for providing excellent customer service and driving sales while coaching, training and developing your team.
- Take charge of a variety of business operations to ensure the store is operating efficiently and successfully at all times in order to achieve maximum results.
Burlington
01.2019 - 01.2022
- Supervise all store functions and associates while in the role of Manager on Duty
- Maximize sales results through training, developing, and coaching of direct reports
- Promote safety for both our customers and associates by adhering to company guidelines
- Coordinate meal and break periods and monitors schedule adherence
- Drives Community Relations participation through company programs and partnerships
- Participate in weekly workload planning meetings
- Assist in recruiting, interviewing, and onboarding new associates
Education
High School -
Lawndale High School
Lawndale, CaSkills
- Management
- Problem solving
- Communication
- Leadership
- X-store
- B Planner Plus
- Time management
- Strong work ethic
- Collaboration
- Works well under stressful situations
- Decision-making
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Cross-functional teamwork
- Shift scheduling
- Sales techniques
- Policy implementation
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Marketing
- Key performance indicators
- Employee onboarding
- Coaching and mentoring
Timeline
Manager
Culto Futbol
04.2025 - Current
Burlington
01.2022 - Current
Burlington
01.2019 - 01.2022
High School -
Lawndale High School