Monique Ray
Vancouver,WA
Summary
Experienced Learning Trainer with a strong background in onboarding, coaching, and problem-solving in fast-paced warehouse operations. Known for improving training processes, supporting team performance, and keeping records accurate and organized.
Overview
7
7
years of professional experience
Work History
Learning Trainer
Amazon PDX9
Troutdale, Oregon
01.2024 - Current
- Trained new hires on Amazon PDX9 safety standards and work routines
- Delivered classroom and hands-on training for new and current staff
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Assisted Learning Ambassadors with training activities with onboarding and shadow shifts.
- Clarified goals and expectations to ensure trainees understood performance standards.
- Explained company policies, safety rules, and job expectations to learners
- Prepared training materials, guides, and presentation slides for sessions
- Revised training materials for Amazon PDX9 process updates.
- Reviewed training completion and shared gap reports with leadership.
- Observed employee performance and provided clear coaching during practice
- Supported supervisors with skill checks and refresher training assignments
- Communicated training needs and progress with employer leadership team
- Maintained up-to-date records of trainee progress and provided regular updates to the management team.
- Proposed enhancements to training methods and processes to better align with evolving organizational needs.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Learning Ambassador
Amazon PDX9
Troutdale, Oregon
07.2019 - 01.2024
- Trained new associates on Amazon PDX9 fulfillment center processes and expectations.
- Supported onboarding activities for incoming Amazon warehouse associates.
- Coached peers on productivity habits and consistent work practices to enhance team performance.
- Answered process questions and reinforced learning team standards.
- Monitored and evaluated training activities to ensure program effectiveness and improve learner outcomes.
- Demonstrated safety procedures for station work and floor movement.
- Modeled quality checks for scan accuracy and package handling.
- Provided guidance to students on navigating a learning management system.
- Assessed learner needs through surveys, interviews, and focus groups.
- Used problem-solving exercises, simulations, and role plays for instruction.
- Conducted one-on-one or group tutorials for students needing extra help with assignments.
- Delivered feedback using positive reinforcement to motivate students and build their confidence.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional teams to achieve goals.
- Applied strong problem-solving skills to resolve issues efficiently and effectively.
OB Problem Solver
Amazon PDX9
Troutdale, Oregon
06.2019 - 01.2024
- Resolved inventory issues in Amazon PDX9 fulfillment workflows.
- Worked with associates to clear stalled orders and workflow bottlenecks.
- Tracked exceptions through warehouse systems and maintained problem-solving logs for timely resolution.
- Used critical thinking and analytical skills to solve issues and make decisions.
- Identified problem causes to prioritize options and choose next steps.
- Inspected damaged packages and coordinated proper handling to minimize delays.
- Selected efficient methods to complete on-time deliverables.
Education
High School Diploma -
Jefferson High School
Portland, OR06-1989
Diploma - Office Administrative Support
Financial Services Academy
Portland, OR05-1989
Some College (No Degree) - Human Resources Development
Mt. Hood Community College
Gresham, ORTimeline
Learning Trainer
Amazon PDX9
01.2024 - Current
Learning Ambassador
Amazon PDX9
07.2019 - 01.2024
OB Problem Solver
Amazon PDX9
06.2019 - 01.2024
High School Diploma -
Jefferson High School
Diploma - Office Administrative Support
Financial Services Academy
Some College (No Degree) - Human Resources Development
Mt. Hood Community College