Monique Reaves-McGrew
Huntsville,AL
Summary
Detail-oriented administrative and customer service professional with 9+ years of experience in data entry, records management, customer account support, documentation, healthcare environments, and office operations. Skilled in reviewing information for accuracy, maintaining confidential records, processing account updates, documenting customer interactions, identifying discrepancies, and resolving issues according to established procedures. Strong computer, Microsoft Office, communication, organization, and problem-solving skills. Medical Phlebotomist graduate and healthcare experience.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Kelly Educational Services
08.2026 - Current
- Assisted lead teachers with classroom instruction and daily student support
- Monitored student behavior and maintained positive, orderly learning environment
- Prepared instructional materials, supplies, and classroom resources for lessons
- Supported special education students with individualized academic and behavioral needs
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Clerical Office Assistant/Paraprofressional
Spur Staffing
03.2019 - 05.2026
- Enter, update, organize, and maintain information in filing, inventory, and database systems.
- Review records and documents for accuracy, completeness, and consistency.
- Maintain confidential records and handle sensitive information according to established privacy procedures.
- Perform data entry, filing, scanning, copying, typing, and document distribution to support daily operations.
- Retrieve and organize information for staff and management as needed.
- Receive telephone calls and visitor inquiries, collect relevant information, document messages, and route requests appropriately.
- Support staff with administrative documentation and time-sensitive assignments.
- Operate computers, scanners, photocopiers, fax machines, voicemail systems, and other office equipment.
- Maintain organized records to support efficient information retrieval and follow-up.
- Manage multiple administrative responsibilities while maintaining attention to detail and meeting deadlines.
- Assisted with lesson preparation, organizing materials, worksheets, and instructional resources.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
Customer Service Representative
Sitel
11.2022 - 01.2023
- Resolved inbound customer inquiries across phone, email, and chat channels with accurate, timely support.
- Documented interactions in CRM systems, maintaining detailed case notes and account updates.
- Escalated complex issues to appropriate teams while preserving customer satisfaction and service continuity.
- Navigated knowledge bases to troubleshoot billing, account, and product concerns efficiently.
- Reviewed customer account information and documented customer interactions accurately.
- Researched TurboTax-related issues to identify problems and determine appropriate resolutions.
- Processed account adjustments when appropriate and ensured customer information was updated accurately.
- Identified customer concerns and discrepancies and escalated complex issues when necessary.
- Maintained confidential customer information while following privacy and security requirements.
- Handled high-volume customer inquiries while maintaining accurate records and professional communication.
- Used questioning, research, and problem-solving skills to resolve customer account and technical concerns.
- Maintained clear documentation to support account history and continuity of service.
Group Leader
AlphaBEST Inc
07.2022 - 01.2023
- Maintained organized daily information related to student activities and program operations.
- Coordinated schedules, activities, and communications while managing multiple priorities.
- Documented concerns and communicated relevant information to staff and families.
- Followed established safety, supervision, and reporting procedures.
- Identified routine issues, resolved concerns when appropriate, and escalated matters requiring additional support.
- Led student groups through daily enrichment activities, maintaining safe, structured, and engaging after-school routines.
- Supervised attendance, arrival, and dismissal processes, ensuring accurate records and secure transitions.
- Facilitated homework support, balancing academic assistance with recreational programming.
- Trained new team members on activity setup, safety procedures, and group supervision standards.
Team Member
Jersey Mike's Subs
01.2019 - 03.2019
- Processed customer orders and payment transactions accurately in a fast-paced environment.
- Verified order information and corrected discrepancies to ensure accurate completion.
- Maintained financial accountability while processing multiple payment methods.
- Communicated customer requests clearly and professionally.
- Balanced speed, accuracy, and customer service while handling multiple transactions.
- Prepared made-to-order subs with attention to portioning, presentation, and customer specifications.
- Maintained clean, organized workstations following food safety and sanitation standards.
- Coordinated with team members to manage rush periods and keep service moving smoothly.
- Delivered friendly counter service while accurately taking orders and handling payments.
Nutritional Aide
Crestwood Medical Center
09.2017 - 05.2018
- Reviewed patient dietary requirements and followed documented instructions when providing meal services.
- Monitored patient food intake and maintained accurate portion control.
- Communicated patient questions, concerns, and service issues to appropriate staff.
- Worked with sensitive patient information while following healthcare privacy requirements.
- Followed established hospital, sanitation, infection-control, and food-service procedures.
- Demonstrated attention to detail when matching meal services to individual patient requirements.
Nutritional Aide
Huntsville Hospital
05.2017 - 07.2017
- Reviewed patient dietary instructions and supported accurate meal delivery.
- Assisted dietitians with patient meal planning and dietary services.
- Protected confidential patient health information in accordance with HIPAA requirements.
- Communicated patient questions and concerns to appropriate healthcare staff.
- Followed hospital procedures related to hygiene, sanitation, infection control, and patient services.
- Verified meal selections with nursing staff to support accurate nutrition service delivery.
- Assisted patients with menu choices and intake preferences to improve meal satisfaction.
- Restocked nourishment supplies and maintained organized food service stations.
- Coordinated patient meal trays according to diet orders, allergies, and texture modifications.
Cashier/Cook
Taco Bell
07.2014 - 05.2017
- Processed cash, card, and other payment transactions accurately.
- Reconciled cash drawers and maintained financial accuracy.
- Verified customer orders and corrected discrepancies.
- Completed opening and closing procedures according to company policies.
- Handled customer concerns professionally and escalated issues when necessary.
- Maintained productivity and accuracy while processing a high volume of transactions.
- Prepared menu items following portioning, quality, and food safety standards.
- Delivered friendly front-counter and drive-thru service during high-volume shifts.
- Assembled tacos, burritos, and combo orders with speed and accuracy.
- Maintained clean workstations, kitchen equipment, and dining areas throughout shift.
- Restocked ingredients, packaging, and supplies to support uninterrupted service.
- Verified order accuracy before handoff to reduce customer corrections.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Grill Cook
Cracker Barrel
10.2016 - 02.2017
- Followed established procedures for food preparation, safety, sanitation, storage, and quality.
- Monitored inventory and communicated supply needs.
- Maintained accuracy while completing orders in a high-volume environment.
- Organized work areas and completed assigned responsibilities according to company standards.
- Prepared grilled entrees and breakfast items to Cracker Barrel recipe standards
- Monitored grill temperatures and food readiness for consistent quality and safety
- Trained new cooks on grill setup, cooking times, and sanitation expectations
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
Education
Associate of Applied Science - Administrative Medical Assistant
Ultimate Medical Academy
Clearwater, FLPhlebotomy Technician - Phlebotomy
Calhoun Community College
Huntsville, AL10.2025
High School Diploma -
Bob Jones High
Madison, AL05.2010
Skills
Claims Processing Claims Documentation Data Entry Data Verification Customer Account Support Records Management Document Review Database Maintenance Microsoft Office Microsoft Word Microsoft PowerPoint Microsoft Outlook Google Workspace Google Calendar Spreadsheets Word Processing Document Scanning Filing Faxing Multi-Line Phone Systems Appointment Scheduling Medical Terminology HIPAA Patient Confidentiality Phlebotomy Blood Sampling Anatomy Customer Service Phone Support Problem Solving Conflict Management Organization Time Management Attention to Detail Multitasking Communication
Core Competencies
- Claims Processing Support
- Claims Intake
- Data Entry & Verification
- Data Quality & Accuracy
- Document Review
- Records Management
- Account Maintenance
- Account Updates
- Customer Account Support
- Information Verification
- Discrepancy Identification
- Issue Research & Resolution
- Documentation
- Confidential Information
- HIPAA & Privacy Awareness
- Healthcare Administration
- Customer Service
- Phone Support
- Multi-Line Phone Systems
- Microsoft Office
- Microsoft Outlook
- Google Workspace
- Database Maintenance
- Filing & Document Management
- Scanning & Faxing
- Time Management
- Attention to Detail
- Policy & Procedure Compliance
Timeline
Paraprofessional
Kelly Educational Services
08.2026 - Current
Customer Service Representative
Sitel
11.2022 - 01.2023
Group Leader
AlphaBEST Inc
07.2022 - 01.2023
Clerical Office Assistant/Paraprofressional
Spur Staffing
03.2019 - 05.2026
Team Member
Jersey Mike's Subs
01.2019 - 03.2019
Nutritional Aide
Crestwood Medical Center
09.2017 - 05.2018
Nutritional Aide
Huntsville Hospital
05.2017 - 07.2017
Grill Cook
Cracker Barrel
10.2016 - 02.2017
Cashier/Cook
Taco Bell
07.2014 - 05.2017
Associate of Applied Science - Administrative Medical Assistant
Ultimate Medical Academy
Phlebotomy Technician - Phlebotomy
Calhoun Community College
High School Diploma -
Bob Jones High