Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique R. Muhammad

GA

Summary

With over 21 years of diverse experience in public housing administration, I offer a detail-oriented and knowledgeable approach to my work. My exceptional ability lies in successful collaboration with local, state, and federal housing professionals, as well as property owner/managers, while consistently building positive relationships with Housing Authority clients.

Overview

28
28
years of professional experience

Work History

Specimen (Lab) Technician I

Quest Diagnostics
07.2023 - 05.2024
  • Performs data entry and processing of test orders/requisitions, able to identify and separate test specimens for delivery to various departments, proper handling of biohazardous fluids and tissues, and understanding and the use of (PPE) Personal Protective Equipment

Warehouse Person, Security Officer

Publix Distribution Center
12.2022 - 05.2023
  • As a Warehouse Person, I worked in Sanitation cleaning the shipping and receiving docks and picking up trash/debris in the stocking isles
  • As a Security Officer, I worked at the truck gates where I checked in trucks and processed bills of lading, and I inspected outbound trailers to ensure they were empty
  • Also, I screened employees and contractors entering the property to confirm their identity

Fulfillment Center Associate I

Amazon Fulfillment Center
09.2020 - 11.2021
  • Selected, sorted, scanned and stacked packages on pallets for deliveries
  • Pulled/picked orders from storage shelves and placed them in bins and onto a conveyer belt to be packed for delivery
  • Provided excellent customer service

Housing Programs Specialist III

City of Richmond Housing Authority
02.2006 - 09.2018
  • As a Housing Program Specialist III, I was responsible for maintaining a caseload of roughly 400+ Housing Choice Voucher (Section 8) and Project Based Voucher recipients
  • My duties included interviewing, evaluating and counseling participants for continued eligibility and program participation for rental housing assistance, performing required calculations manually and in our management information system (Yardi) for continued eligibility, providing technical assistance to participants and/or owners regarding their obligations under the rental housing assistance program, obtaining required third party verifications for continued eligibility in compliance with the code of federal regulations (CFR), updating and maintaining client files, monitoring and enforcing program compliance, initiating appropriate sanctions against program participants and/or property owners for violation of program requirements, responding to questions from owners and clients regarding program rules and regulations, and providing counsel regarding program rights and responsibilities in order to educate and resolve conflicts

Contract Specialist

CGI/CAHI
06.2005 - 02.2006
  • As a Central Contract Specialist, I was responsible for vouchering, specialist claims, Project Based contract renewals and other core tasks outlined in the California Affordable Housing Initiative’s Annual Contributions Contract (ACC)
  • I was responsible for the analysis, interpretation and implementation of regulations, policies and procedures found in the U.S
  • Department of Housing and Urban Development (HUD) Section 8 Renewal Policy Guide, the Multifamily Asset Management and Project Servicing Handbook, 4350.1, Rev
  • 1; Management and Occupancy Handbook, 4350.3, Rev
  • 1, and the Code of Federal Regulations pertaining to Section 8 multifamily properties
  • Furthermore, I was responsible for establishing and maintaining amicable working relationships with HUD project managers and property owners/agents associated with more than forty Section 8 multifamily properties in Northern California, and I identified and reconciled discrepancies found in database systems such as HUD’s Real Estate Management System (REMS)

Housing Assistance Representative RIHC, Clerk Typist II, Clerk Typist I

Oakland Housing Authority
09.1996 - 06.2005
  • As a Housing Assistance Representative, I was responsible for maintaining a caseload of 520 Housing Choice Voucher participants
  • Negotiated rents for initial leases and contracts, conducted annual Housing Quality Standards (HQS) and quality control inspections, conducted annual and interim recertifications of eligibility for continued participation, counseled landlords and tenant on their rights and responsibilities, served as a conflict mediator to resolve tenant/landlord disputes, collected outstand debts amassed by tenants and/or landlords and compiled data for Housing Authority litigation cases
  • As a Clerk Typist I and II, I aided in the Public Housing Maintenance Call Center
  • I scheduled repair work orders for more than 3,000 OHA owned public housing properties, monitored, and assisted in the resolution of tenant complaints, provided general information to tenants regarding services available or repairs needed, provided dispatch assistance for OHA tradesman by issuing emergency work orders, maintained work order filing system, and aided with scheduling vacant units for turn over repairs for new occupancy
  • Upon transfer to the Housing Choice Voucher (Section 8) Department, I was assigned to a Housing Assistance Representative to provide technical, clerical, and administrative support by managing, monitoring, and coordinating housing inspection/recertification appointments
  • Processed vouchers for transfers and portability, processed interim and annual recertifications upon completion of calculations by the Housing Assistance Representative, answered phone calls and maintained the filing system for my assigned Representative/caseload

Education

No Degree - Real Estate Licensing

Georgia MLS Real Estate School
Tucker, GA
10-2024

No Degree - Truck Driving School

Georgia Driving Academy
Conyers, GA
05-2022

Skills

  • HCV Housing Quality Standards Specialist
  • Housing Choice Voucher Specialist
  • Windows 95
  • Windows 98
  • Windows 2000
  • Microsoft Office
  • Emphasys
  • Yardi
  • Truck Driving
  • Class A CDL
  • Tanker endorsements
  • HAZMAT endorsements
  • TWIC card
  • Real Estate

Timeline

Specimen (Lab) Technician I

Quest Diagnostics
07.2023 - 05.2024

Warehouse Person, Security Officer

Publix Distribution Center
12.2022 - 05.2023

Fulfillment Center Associate I

Amazon Fulfillment Center
09.2020 - 11.2021

Housing Programs Specialist III

City of Richmond Housing Authority
02.2006 - 09.2018

Contract Specialist

CGI/CAHI
06.2005 - 02.2006

Housing Assistance Representative RIHC, Clerk Typist II, Clerk Typist I

Oakland Housing Authority
09.1996 - 06.2005

No Degree - Real Estate Licensing

Georgia MLS Real Estate School

No Degree - Truck Driving School

Georgia Driving Academy

Similar Profiles

CREATE PROFILE
Monique R. Muhammad