Tayaqua Young
Chicago,IL
Summary
Dynamic property manager with a focus on maintaining high occupancy rates and ensuring compliance with housing regulations. Proven success in overseeing daily operations, managing staff, and delivering exceptional customer service to enhance resident satisfaction.
Overview
15
15
years of professional experience
Work History
Property Manager
Rose Community Management/ Winn Residential
Chicago, IL
11.2023 - Current
- Assisted in the Rose Community Management transition to Winn Residential in May of 2024.
- Managed 96 units while assisting with operations at Jackson Park Terrace and Barbara Jean Wright Apartments.
- Oversaw the daily operations of the apartment community.
- Maintained high occupancy through leasing, renewals, and resident retention.
- Ensured satisfaction by providing timely and effective responses to resident questions and concerns. by responding to resident questions and resolving concerns.
- Supervise office staff, leasing professionals, and maintenance personnel.
- Coordinated move-ins, move-outs, inspections, and unit readiness.
- Ensured compliance with fair housing laws and affordable housing regulations.
- Prepare operating budgets, monitor expenses, and review financial reports.
- Collect rent, manage delinquencies, and oversee lease enforcement.
- Coordinate vendor services, maintenance, and capital improvement projects.
- Conduct regular property inspections to ensure the community is clean, safe, and well maintained.
- Prepare monthly reports for ownership or regional management.
- Respond to emergency situations and after-hours property issues as needed
- Worked with the Compliance team on HUD and IHDA audits.
- Completed and Maintained the EIV Reports.
Assistant Manager
POAH Communities
Chicago, US
10.2016 - 09.2022
- Managed 196 LIHTC/PBRA units,
- Oversaw all tenant transfers.
- Completed and Maintained EIV Reports
- Collected monthly rental payments and submitted HAP vouchers to HUD punctually.
- Maintained delinquency reports and tracked move-ins and move-outs effectively.
- Conducted housing interviews and processed applications, including background checks.
- Led maintenance staff of four, ensuring timely completion of work orders in Yardi system.
- Executed annual housekeeping inspections
- Input purchase orders accurately
- Worked closely with the Community Investment Corporation.
- Assisted in managing property operations and tenant relations for diverse communities.
- Coordinated maintenance requests and ensured timely response from service teams.
- Implemented resident engagement programs to enhance community involvement and satisfaction.
Assistant Property Manager, COS
Leasing and Management Inc.
Chicago, US
05.2014 - 10.2016
- Facilitated recertification of 119 units with project-based Section 8 and tax credit allocations.
- Oversaw all move-ins, move-outs, and transfers for tenant management.
- Assisted in implementing gross rent adjustments to align with regulatory standards.
- Maintained comprehensive move-in and move-out reports for accurate record-keeping.
- Managed tenant delinquency issues through timely follow-ups and communications.
- Collected monthly rental payments and ensured accurate financial records.
- Submitted monthly HAP vouchers to HUD within specified deadlines.
- Served 5-day, 10-day, and 30-day notices promptly and accurately.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Recertification Specialist
East Lake Management
Chicago, US
11.2011 - 03.2014
- Assisted with management of five properties within company portfolio.
- Completed annual and interim recertifications for property compliance.
- Processed move-ins and move-outs, ensuring smooth transitions for tenants.
- Generated weekly property reports for upper management review.
- Collected monthly rental payments.
- Coordinated documentation collection and verification for tenant eligibility assessments.
- Cleared delinquency reports to uphold timely payment standards.
- Supported property manager in preparing for Federal and Local Audits
- Maintained work order log and ordered supplies as needed.
- Streamlined communication between departments to enhance recertification efficiency.
Education
High School -
DuSable High School
Chicago, IL01-2001
Skills
- Property management
- Yardi and Onesite
- Customer service
- Property Leasing
- LIHTC/PBRA/CLIHFT/HFT/PBV Voucher/HCV Vouchers
- Microsoft Office
- Certified in Federal & Illinois Fair Housing Acts
- EIV and TRACS
- MS Word
- Tax Credit Specialist
- Section 8
- Assistant Manager Experience
- Financial reporting
- Compliance management
- Budget preparation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Property Manager
Rose Community Management/ Winn Residential
11.2023 - Current
Assistant Manager
POAH Communities
10.2016 - 09.2022
Assistant Property Manager, COS
Leasing and Management Inc.
05.2014 - 10.2016
Recertification Specialist
East Lake Management
11.2011 - 03.2014
High School -
DuSable High School