Monique Robinson
Stafford,VA
Summary
Capable and GA-licensed Manager bringing over years of management experience and expertise in business management. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction. High-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.
Overview
11
11
years of professional experience
Work History
Salon Manager (Floater)
Sports Clips
Columbus, OH
07.2019 - 03.2024
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge
- Consulted with customers to understand needs.
- Established and updated schedules to meet expected coverage demands.
Private Duty Caregiver
PPL
Copper Hill, VA
10.2022 - 08.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, and toileting.
- Planned and prepared nutritious meals for clients according to their dietary needs.
- Transported clients to doctor's appointments, errands, social events.
- Monitored vital signs including blood pressure and pulse rate.
- Administered medications as prescribed by the physician in accordance with established policies and procedures.
- Observed changes in client's physical or mental condition and reported any changes to supervisor or case manager immediately.
- Responded promptly to emergency situations involving health or safety of a client.
- Educated family members about proper home care techniques for elderly patients at discharge from facility setting.
- Assessed patient needs on an ongoing basis; modified plans of care accordingly.
- Utilized problem solving skills when dealing with challenging situations.
- Adhered to all HIPAA regulations related to privacy of patient information.
- Promoted a safe environment for clients by following infection control protocols.
CNA/Medical Technician
Lavender Hills Assisted Living
Orange, VA
06.2022 - 10.2022
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
Independent Master Stylist
F @ D Barbershop
S.E. Conyers, GA
06.2018 - 07.2019
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Created repeat business by developing long-term relationships with regular customers to increase client base.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Master Cosmetologist
Great Clips Hail Salon
Covington, GA
07.2017 - 06.2018
- Maintained relationships with long-term clients while handling appointments and walk-in's daily.
- Provided comprehensive hair treatments such as repairing, styling or coloring for all types of hair.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
Activity Director
Fox Trail Senior Living
Manassas, VA
10.2016 - 03.2017
- Handled residents finances and budgetary concerns, keeping all activities affordable.
- Maintained records of activities.
- Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for residents.
- Organized services such as transportation, and catering services for residents.
- Consulted with staff and other professionals to discuss activities.
Office Manager's Assistant
Paradise Tree and yard Service
Culpeper, VA
03.2013 - 10.2016
- Increased office organization by developing filing system.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Managed inventory and purchase of supplies for office operations and maintenance.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes to maintain delivery dates.
Education
Associate of Arts And Sciences - Master Cosmotologist
Regency Beauty Institute
Charlotte, NC06.2015
Certification - Communicating Confidence And Intelligence
Hamden Community College
Farmville, VA12.2011
Some College (No Degree) - Business Administration
Germanna Community College
Locust Grove, VaHigh School Diploma -
Culpeper County High School
Culpeper, VA07.2001
Skills
- Cleanliness and sanitation
- Guest relations
- Day-to-day operations
- Recruitment and hiring
- Customer friendly
- Compliance knowledge
- Safety awareness
- Revenue generation
- Cash management experience
- Perform well in high-demand, fast-paced environments
- Fast learning
- Problem resolving
- Vendor relations
Timeline
Private Duty Caregiver
PPL
10.2022 - 08.2023
CNA/Medical Technician
Lavender Hills Assisted Living
06.2022 - 10.2022
Salon Manager (Floater)
Sports Clips
07.2019 - 03.2024
Independent Master Stylist
F @ D Barbershop
06.2018 - 07.2019
Master Cosmetologist
Great Clips Hail Salon
07.2017 - 06.2018
Activity Director
Fox Trail Senior Living
10.2016 - 03.2017
Office Manager's Assistant
Paradise Tree and yard Service
03.2013 - 10.2016
Associate of Arts And Sciences - Master Cosmotologist
Regency Beauty Institute
Certification - Communicating Confidence And Intelligence
Hamden Community College
Some College (No Degree) - Business Administration
Germanna Community College
High School Diploma -
Culpeper County High School