Monique Robinson
Atlanta,GA
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in optimizing salon operations and enhancing client satisfaction through effective team leadership.
Dynamic assistant manager with expertise in team leadership and strategic planning. Proven ability to improve customer satisfaction and streamline operations, resulting in increased sales and reduced wait times.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sports Clips
Marietta, GA
11.2025 - 03.2026
- Assisted in daily operations to ensure efficient salon workflow and customer satisfaction.
- Supported team members in executing promotional campaigns and enhancing service offerings.
- Coordinated scheduling for staff to optimize client appointments and minimize wait times.
- Managed inventory levels, ensuring availability of products while reducing waste.
- Trained new employees on company policies and customer service best practices.
- Conducted quality checks to maintain high standards of service delivery and cleanliness.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Salon Manager/ Floater
Sport Clips
Warrenton, VA
07.2019 - 03.2024
- Managed daily salon operations, ensuring efficient appointment scheduling and customer service.
- Trained and mentored team members on service standards and product knowledge.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Developed promotional strategies to enhance customer engagement and retention.
- Resolved customer complaints promptly, enhancing overall client satisfaction.
- Conducted regular staff meetings to communicate goals and gather feedback for continuous improvement.
- Collaborated with corporate teams to align local marketing initiatives with brand standards.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Private Caregiver
PPL
Copper Hill, VA
10.2022 - 08.2023
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed personalized care plans to address individual client needs and preferences.
- Administered medications and maintained accurate health records for multiple clients.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
- Trained new caregivers on best practices and organizational protocols for effective client support.
- Implemented strategies to improve client mobility and overall well-being through tailored exercises.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Provided safe mobility support to help patients move around personal and public spaces.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
CNA/Emergency Medical Technician
Lavender Hills Assisted Living
Orange, VA
06.2022 - 10.2022
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted with medication management, adhering to safety protocols and guidelines for administration.
- Monitored vital signs, documenting changes in health status and reporting concerns to nursing staff.
- Trained new staff on proper care techniques and facility policies to enhance team performance.
- Developed individualized care plans in collaboration with healthcare professionals to meet resident needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Administered first aid and emergency care to residents during critical situations.
- Educated staff on emergency response protocols and safety procedures to enhance preparedness.
- Assisted in the development of personalized care plans for residents with diverse needs.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
Office Coordinator
Lang Restoration & Construction
Atlanta, GA
08.2019 - 01.2021
- Coordinated project schedules, ensuring timely completion of restoration and construction tasks.
- Managed office communications, fostering collaboration among team members and stakeholders.
- Developed and maintained filing systems, improving document retrieval efficiency for staff.
- Streamlined procurement processes, enhancing supply chain effectiveness for project materials.
- Oversaw budget tracking for multiple projects, ensuring financial accountability and resource allocation.
- Implemented process improvements that reduced administrative delays and enhanced operational workflows.
- Facilitated client interactions, addressing inquiries and maintaining positive relationships throughout project lifecycles.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Activity Director
Fox Trail Senior Living
Manassas, VA
10.2016 - 03.2017
- Developed engaging recreational programs tailored to diverse resident interests and abilities.
- Coordinated daily activities, ensuring optimal participation and enhancing community interaction.
- Led a team of staff in executing monthly events, fostering collaboration and creativity.
- Implemented feedback mechanisms to improve program offerings based on resident satisfaction surveys.
- Trained new staff on activity planning protocols and best practices for resident engagement.
- Evaluated program effectiveness through regular assessments, adapting strategies to meet evolving needs.
- Established partnerships with local organizations to enrich resident experiences through external activities.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Arranged outings as part of recreational program.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
- Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
- Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
Office Administrative Assistant
Paradise Tree and Yard Services
Culpeper, VA
03.2013 - 10.2016
- Managed daily office operations, ensuring smooth workflow and efficient communication among team members.
- Coordinated scheduling and appointments, optimizing time management for staff and clients.
- Handled customer inquiries via phone and email, providing timely and accurate information to enhance client satisfaction.
- Maintained organized filing systems, improving document retrieval efficiency and compliance with company standards.
- Assisted in preparation of reports and presentations, contributing to informed decision-making processes within the organization.
- Trained new administrative staff on office protocols and software systems, enhancing team performance and cohesion.
- Evaluated administrative processes regularly, identifying areas for improvement to boost operational efficiency and service quality.
- Implemented office policies and procedures, promoting a productive work environment across departments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Education
High School Diploma -
Regent Beauty Institute
Charlotte, NCNo Degree - Communicating Confidence And Intelligence
Hamden Sydney Community College
Farmville, VA12-2011
No Degree - Business Administration
Germanna Community College
Locust Dale, VA06-2002
GED -
Culpeper County Highschool
Culpeper, VA06-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Project management abilities
- Employee performance evaluation
- Employee performance evaluations
- Performance reviewing
- Sales reporting
- Succession planning
- Product branding
- Promotional planning
- Google drive
- Consulting
- Employee supervision
- Workplace safety compliance
- Scheduling and planning
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Teamwork and collaboration
- Policy administration
- Reporting and documenting
- Computer skills
- Problem resolution
- Scheduling and coordinating
- Professional and courteous
- Staff training
- Customer relationship management
- Work Planning and Prioritization
Accomplishments
Certified in communication.
Became an ambassador and the media face for the Sport Clip's company.
Currently in school for psychology.
Floated for the company from state to state during after covin to build the revenue back up and to kep them from closing.
Certification
- Licensed Cosmetologists
Timeline
Assistant Manager
Sports Clips
11.2025 - 03.2026
Private Caregiver
PPL
10.2022 - 08.2023
CNA/Emergency Medical Technician
Lavender Hills Assisted Living
06.2022 - 10.2022
Office Coordinator
Lang Restoration & Construction
08.2019 - 01.2021
Salon Manager/ Floater
Sport Clips
07.2019 - 03.2024
Activity Director
Fox Trail Senior Living
10.2016 - 03.2017
Office Administrative Assistant
Paradise Tree and Yard Services
03.2013 - 10.2016
High School Diploma -
Regent Beauty Institute
No Degree - Communicating Confidence And Intelligence
Hamden Sydney Community College
No Degree - Business Administration
Germanna Community College
GED -
Culpeper County Highschool